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Insurer Digitally Transforms with NETSCOUT Smart Data
This prominent U.S. Insurer has saved millions of dollars and earned industry awards by rolling out next-generation sales & customer service technologies that help better process claims, payments, and policy queries. In continuing their digital transformation, the Insurer was migrating data center operations to new facilities, which prompted end-to-end visibility needs associated with managing performance of this expanded environment. They also were experiencing anomalies and intermittent outages with new digital applications, as well as contact center voice performance issues. In response, the Insurer made the decision to expand their existing NETSCOUT nGeniusONE Service Assurance environment to include next-generation InfiniStreamNG appliances and nGenius 5000 series packet flow switches. With NETSCOUT, the Insurer benefits by offering improved quality of experience for both customers and Sales Agents, with the collective IT organization now equipped with next-generation smart data and smart performance analytics necessary for identifying and responding to potential performance degradations before users are impacted.