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Healthcare Agency Supports Critical Patient-care Services

For this healthcare agency, ensuring that health organizations and providers have “always on” access to networks and applications, such as lab results and digital imaging, is vitally important to the quality of care. The IT team wanted to ensure its new electronic health record system and data centers offered flawless network connectivity for hundreds of patient care providers. The challenge they faced was a lack of comprehensive visibility across its geographically dispersed, mission-critical data centers covering both physical and virtual infrastructures. Network Operations had very limited tools for monitoring network and application performance. IT triage and troubleshooting would take hours, if not days to complete. This meant IT was spending upward of 50 percent of its time on service issues, and in some cases the problems went unresolved far longer than acceptable. Due to the vast amounts of healthcare data and the complex, multi-tiered applications that were in use, it proved extremely arduous to pinpoint the root cause of application slowness – potentially impacting patient care. So, they turned to NETSCOUT for holistic application visibility and service assurance.