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Assuring a Quality Customer Experience for Contact Centers

This company focuses on offering a broad set of leasing and financing options for vehicles, payment protection, and insurance products. More than 3,000 employees across multiple regional offices, customer service centers, and sales and service branch offices are dedicated to supporting tens of thousands of customers every day. With managed assets in excess of $100 billion, their enterprise network is critical in supporting customer sales and services throughout the U.S. Find out how this financial services company developed and implemented plans for a new customer contact center that leveraged NETSCOUT solutions for visibility into UC&C and application performance to assure high- quality customer experience.