Multi-Specialty Healthcare Provider Leverages NETSCOUT for Service Assurance Across Critical Patient Care Services

As one of the top medical care centers in the world, this U.S-based multispecialty and academic hospital uses cutting edge technology and management systems setting them apart as a leader in the healthcare provider industry. For this academic hospital, maintaining always on access to electronic medical records, medical imaging, and other care-related services is of utmost importance to the overall organization. As server changes were being made, concerns over slow logins, application freezes, and system bottlenecks arose. These issues were negatively impacting the staff’s ability to care for the patients creating a poor patient experience. The IT staff was having difficulty troubleshooting due to the lack of visibility into “virtualized” environments. IT needed a solution, so they turned to NETSCOUT.