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Business Process Outsourcer Improves User Experience at Remote Sites

This leading Business Process Outsourcer (BPO) offers managed services to a wide-range of commercial and government customers. IT faced a critical challenge with a new client: assuring that business-critical communication and collaboration services, such as Microsoft® Office 365 and Skype® for Business, were always available for users at remote locations. The BPO also planned to offer a standard solution for wireless troubleshooting. By implementing NETSCOUT’s nGeniusPULSE with active test capability, which complements their existing NETSCOUT service assurance platform, they monitor the availability and performance of the SaaS applications, even when no one is on the system. IT can identify and resolve issues at remote locations before users are affected. For portable wireless troubleshooting, the BPO standardized on NETSCOUT’s OptiView XG, reducing the number of tools at each site.