Free Case Study

BPP VoIP Service Sings Thanks to Real-time Voice Monitoring

This leading Business Process Provider had selected Cisco Voice Over IP technology as a Unified Communications & Collaboration solution at one of their data centers. During the VoIP pilot phase, the Network Operations team quickly realized existing IT tools did not provide visibility or smart data necessary for troubleshooting call set-up issues. In response, they turned to NETSCOUT to solve these issues, deploying the nGeniusONE platform to gain the visibility and triage support required to address VoIP performance quality. Find out how this BPP improved service quality and consistent user experience for their clients, as well as SLA compliance, thanks to the full UC&C service visibility provided by NETSCOUT smart data.