Case Study

The Business Processing Outsourcer (BPO) operator delivers Contact Center services to numerous customers using two North American locations. While the BPO’s IT team was successfully using nGeniusONE Service Assurance platform to improve voice infrastructure troubleshooting at these two data centers, they experienced longer resolution timeframes at those locations operating without NETSCOUT’s technology. In this Case Study, learn how IT internally justified NETSCOUT technology’s value across the organization to expand nGeniusONE deployment and reduce troubleshooting timeframes by 80%.