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nGenius VaaS Call Center Use Case

When an enterprise call center noticed a decline in call quality, the IT department raised the issue with their service provider - as they were failing to meet service level agreements. Within hours, NETSCOUT® Visibility as a Service (VaaS) experts isolated an unknown application utilizing nearly 60% of the bandwidth capacity during peak call volumes. The IT team found itself in a blame game with the service provider - and after months of investigation and finger-pointing, the issue remained unresolved… until the VaaS team arrived.