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Service Edge Monitoring for Media Quality

The nGeniusONE solution delivers Smart Data and rich analytics to support end-to-end visibility into the service delivery environment.

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When issues such as degradation of network performance result in problems with gaps in voice conversation, one-way audio, and frozen video sessions, IT teams need solutions to quickly find root causes. Unlike narrowly focused point tools, the nGeniusONE® solution provides a holistic view of end-to-end communication for all converged IP-based services to help protect user experience.

nGeniusONE is uniquely capable of monitoring call quality by capturing performance metrics at strategic locations in the network to provide a comprehensive view and deeper insights into the root cause of service quality issues. Using proactive application and network analysis, service quality alerts, and state of the art continuous monitoring, UC&C and IT personnel can quickly resolve service quality issues before they become apparent to end users.