Free Case Study
Investment Bank Assures Online Banking Customer Experience
This international institutional bank primarily caters to custodial account holders, and many of its clients manage their companies’ accounts and investments via online banking applications. With operations in more than 20 countries in 100 global locations, dependence on digital transformation has become ever more important for the institution to survive and thrive in the competitive global financial industry. Anything that adversely impacts the availability of the bank’s websites and portals, or may hinder access to accounts or the ability to rapidly execute transactions, would be detrimental to the customer experience and reputation of the business. So, they turned to NETSCOUT for service assurance of their Internet of Things (IoT) innovations, as well as their application and network reliability.