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Organizations have rapidly imposed Work-From-Home policies like never before. Home-based users are now placing demand on UC services as they communicate into the offices, as well as their customers to do their everyday business.
Core UC infrastructure, as well as backend business systems are still in the Data Center; but these are now accessed by home-based users via a VPN and the internet. This is causing major changes in the traffic volumes at the key ingress data points into the Data Center.
Proper visibility into these key UC systems and enabling protocols, is required to understand UC experience issues, and get to the root cause of problems in these complex interconnected UC architectures. Connections need to be constantly monitored as traffic profiles to these ingress points change due to the increase demand of home-based worker. Without this level of visibility and analysis, high-quality UC services could be lost causing lost productivity of remote users, poor customer experience, and ultimately decreased revenue.
With NETSCOUT deployed in the Data Center, at the edge ingress points on the internet connections, and at the Session Border controllers to the SIP trunks, the nGeniusONE Service Assurance platform can:
- Assure the performance of the critical UC services for both signaling and media quality to quickly troubleshoot issues.
- Triage edge voice services to help differentiate between issues on-prem, or to do with service providers in the mix.
- Manage bandwidth utilization and QoS of the network infrastructure both within the enterprise and also to the internet.
- Assure VPN firewall performance by analyzing VPN traffic flows either side of the critical firewalls to show how the firewalls are conditioning the ingress traffic.
UC&C Key Focal Areas
Smart Data, UC&C Monitoring technology and Smart Edge Monitoring ensure the user experience in Video and Web Conferencing platforms and applications.
Keep agents and customers connected and communicating in your Contact Centers with a comprehensive and complete UC&C Performance Management Strategy.
Software-based instrumentation and synthetic testing with Smart Edge Monitoring enables powerful troubleshooting and enhances the user experience for UCaaS users.
Real-time voice and video media performance monitoring from Scalable Deep Packet Inspection and synthetic testing pinpoints issues for rapid resolution to improve the user experience.
This pharma economically expanded visibility into their Cisco UCM service delivery environment and improved ROI from their deployed Voice and Video solutions with NETSCOUT.
Leading UC Technology Provider and Business Process Outsourcer Partnership Leverages nGeniusONE for Service Delivery Quality
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