Cambia Health Solutions
nGeniusONE UC&C monitors rated "Best in Class" and helps bring health care transparency to 70 million consumers
Meeting the Challenges of Managing Unified Communications Services Efficiently and Effectively
Underperforming Unified Communications & Collaboration (UC&C) services, such as voice over IP (VoIP), video conferencing, SIP, telepresence, and collaboration services can erode the promised benefits of improving teamwork, increasing agility, reducing costs, and boosting business productivity.
Assuring the quality of unified communication services is not an easy task across a complex landscape of mixed endpoints, third-party providers, session boarder controllers, UC servers, gateways, and networks. Unified communication services require unforgiving performance levels with always-on availability to meet the high expectations of users and the organization.
Given these high expectations, enterprise IT professionals face significant challenges in simplifying unified communications performance management and achieving real-time visibility into end-to-end performance for voice, video and collaboration services.
The Importance of Service Assurance and Performance Management for UC&C
Quite simply, enterprises need a way to ensure that availability and quality of UC&C services in order for users to interact effectively and consistently as they engage with customers or clients, prospects, partners, vendors, and other employees. Preferably, this needs to occur while simultaneously recognizing and supporting the business data services converged throughout the same enterprise environment. When UC&C and data applications are converged, service assurance must be as well.
Sophisticated contact centers play a crucial role as customer service professionals communicate with retail, healthcare, banking and insurance customers. The quality of that communication and its impact on the personal experience can affect revenue and customer loyalty. The need to optimize this high quality communications experience includes the importance of enabling rapid access to customer resource management services (CRM), further demonstrating the necessity of a unified solution for voice, video and data performance management.
A Service-Oriented Perspective of UC&C Services
- Deliver consistent and reliable service levels for voice, video and collaboration services
- Minimize the impact of painful service degradations or unplanned outages of VoIP, multi-point video conferencing, SIP Trunking, and telepresence services
- Resolve problems quickly and reduce mean-time-toresolution (MTTR), while identifying underlying root causes of UC&C service performance problems in both the network and UC&C service applications
- Optimize and accelerate new UC&C application rollouts with pre-deployment testing and on-going monitoring in production environments
- Transform service management from reactive to proactive to predict and prevent emerging service performance issues with trending and reporting for capacity and infrastructure planning
- Simplify managing complex multi-location, multi-vendor UC&C environments
- Consolidate tools with a single solution for voice signaling, call quality, and data call services
- Reduce complexity in overall service assurance management and improve collaboration among IT professionals with a single solution for voice, video and data services
NETSCOUT Enables the Implementation of a Unified Strategy
NETSCOUT enables the implementation of a unified strategy for managing and optimizing the delivery of UC&C services to assure service quality and deliver a consistent user experience. IT organizations can take advantage of our holistic approach to managing business data and UC&C services side-by-side and assure reliable, high-quality performance levels for a broad range of real-time UC&C services, including:
- Desktop Video
- Video Conferencing
- SIP Trunking
- Contact Centers
NETSCOUT Solutions Help Assure UC&C Deployment Success
To assure UC&C deployment success, the NETSCOUT solutions support new service rollout and ongoing UC&C service management for enterprise communication and call center environments. NETSCOUT’s vendor independent solutions operate with a broad complement of vendors including Avaya, Cisco, Microsoft Skype4Business (Lync) and Office 365, IBM Sametime, and many others, helping to consolidate UC&C service management for highly complex, multi-location, multi-vendor environments.
Talk to an Expert
No one understands the complexity of UC&C services and their requirements better than NETSCOUT. Speak to one of our highly-experienced subject matter experts to address your unique needs and challenges. We’ve got answers.
Products in this Solution
Gain critical insights, assure service quality You need a passive, non-disruptive, and scalable service assurance solution. Gain essential visibility into the relationships and interrelated nature...
UC Performance Management
Unified Communications (UC) is all about improving collaboration and boosting business productivity. The successful adoption of UC services, such as VoIP, Video Conferencing, Telepresence, and...
- Case Studies
- Quick Looks
- White Papers
Global Equipment Manufacturer Improves End-User Experience with Proactive Application Management
NETSCOUT Provides Visibility Required to Ensure Availability and Performance of Applications and Supporting InfrastructureDownload PDF
Assuring a Quality Customer Experience for Contact Centers
Combination of NETSCOUT solutions reduced productivity issues, costs and management complexityDownload PDF
Leading Global Financial Services Company Assures High Performance of Unified Communications Services with NETSCOUT
Financial firm uses nGenius UC server to optimize delivery of communication services.Download PDF
Global Technology Innovator Assures UC Services Performance with NETSCOUT
nGeniusONE servers, nGenius Unified Communications co-resident licenses, and nGenius InfiniStream appliances help optimize voice & video environment.Download PDF
Voice of the Customer: Unified Communications Performance Management Challenges and Solutions
Rapidly triage UC issues and simultaneously improve ROI and user experience.Download PDF
Service Assurance Improves Online Mortgage Broker’s Revenue Opportunities, Costs and Quality Services
NETSCOUT solutions provide critical visibility to improve user experience with new UC&C services.Download PDF
Worldwide Manufacturer Attains UC&C Performance Assurance
NETSCOUT Solutions Help Monitor and Manage UC&C Services and ApplicationsDownload PDF
U.S. Auto Insurer Manages IT Growth Using NETSCOUT
NETSCOUT Solution Assures Service Performance for New Data Centers, Custom Applications & Voice NetworkDownload PDF
Cloud Services Provider Cuts Troubleshooting Time from 2 Days to 1 Hour with NETSCOUTDownload PDF
Global Contact Center Stops Dropped Calls with nGeniusONE
NETSCOUT UC&C solution troubleshoots VoIP environment.Download PDF
BPO Operator Improves IT Efficiency by 80% with NETSCOUT
nGeniusONE Service Assurance Platform Provides Implementation Payback in Less Than One YearDownload PDF
European Bank Assures High-Quality Customer Experience with UC Services Using NETSCOUT
nGeniusONE's Unique Microsoft Skype Monitoring Capabilities Improve Contact Center Call QualityDownload PDF
Assuring Omnichannel Services in Retail Contact Centers
Omnichannel services are driving the digital transformation of the modern contact center, transforming it from a call center to a centralized touch point for managing customer experiences.Download PDF
nGeniusONE Platform for Managing Voice, Video Communications in Contact CentersView
nGeniusONE Solution for Media QualityView
nGeniusONE Platform for Unified CommunicationsView
nGeniusONE Platform for SIP TrunkingView
nGeniusONE Platform for Cisco JabberView
nGeniusONE Platform for Microsoft® Lync® and Skype for BusinessView
Getting Started: Do UC&C Right
Unified communications and collaboration offers enterprises benefits such as greater productivity and cost reductions.Download PDF
Unified Communications and Collaboration Clean-up Guide
All the steps you need to help assure the availability and quality of your UC&C services.Download PDF
Zeus Kerravala Time Sensitive Actionable Intelligence UC Service Assurance
Today, sustainable market leadership is based on making quick decisions involving the most qualified people both inside and outside the organizations.Download PDF