Cambia Health Solutions

nGeniusONE UC&C monitors rated "Best in Class" and helps bring health care transparency to 70 million consumers

Trusted by
  • it healthcare unified communications and collaboration

Meeting the Challenges of Managing Unified Communications Services Efficiently and Effectively

Underperforming Unified Communications & Collaboration (UC&C) services, such as voice over IP (VoIP),  video conferencing, SIP, telepresence, and collaboration services can erode the promised benefits of improving teamwork, increasing  agility, reducing costs, and boosting business productivity.

Assuring the quality of unified communication services is not an easy task across a complex landscape of mixed endpoints, third-party providers, session boarder controllers, UC servers, gateways, and networks. Unified communication services require unforgiving performance levels with always-on availability to meet the high expectations of users and the organization.

Given these high expectations, enterprise IT professionals face significant  challenges in simplifying unified communications performance management  and achieving  real-time visibility into end-to-end performance for voice, video, and collaboration services.

The Importance of Service Assurance and Performance Management for UC&C

Quite simply, enterprises need a way to ensure that availability and quality of UC&C services in order for  users to interact effectively and consistently as they engage with customers or clients, prospects, partners, vendors, and other employees.  Preferably, this needs to occur while simultaneously recognizing and supporting the business data services converged throughout the same enterprise environment.  When UC&C and data applications are converged, service assurance must be as well.

Sophisticated contact centers play a crucial role as customer service professionals communicate with retail, healthcare, banking and insurance customers.  The quality of that communication and its impact on the personal experience can affect revenue and customer loyalty.  The need to optimize this high quality communications experience includes the importance of enabling rapid access to customer resource management services (CRM), further demonstrating the necessity of a unified solution for voice, video, and data performance management.

A Service-Oriented Perspective of UC&C Services

  • Deliver consistent and reliable service levels for voice, video, and collaboration services
  • Minimize the impact of painful service degradations or unplanned outages of VoIP, multi-point video conferencing, SIP Trunking, and telepresence services
  • Resolve problems quickly and reduce mean-time-to­-resolution (MTTR), while identifying underlying root causes of UC&C service performance problems in both the network and UC&C service applications
  • Optimize and accelerate new UC&C application rollouts with pre-deployment testing and ongoing monitoring in production environments
  • Transform service management from reactive to proactive to predict and prevent emerging service performance issues with trending and reporting for capacity and infrastructure planning
  • Simplify managing complex multi-location, multi-vendor UC&C environments
  • Consolidate tools with a single solution for voice signaling, call quality, and data call services
  • Reduce complexity in overall service assurance management and improve collaboration among IT professionals with a single solution for voice, video, and data services

NETSCOUT Enables the Implementation of a Unified Strategy

NETSCOUT enables the implementation of a unified strategy for managing and optimizing the delivery of UC&C services to assure service quality and deliver a consistent user experience. IT organizations can take advantage of our holistic approach to managing business data and UC&C services side-by-side and assure reliable, high-quality performance levels for a broad range of real-time UC&C services, including:

  • VoIP
  • Desktop Video
  • Video Conferencing
  • Telepresence
  • SIP Trunking
  • Contact Centers

NETSCOUT Solutions Help Assure UC&C Deployment Success

To assure UC&C deployment success, the NETSCOUT solutions support new service rollout and ongoing UC&C service management for enterprise communication and call center environments. NETSCOUT’s vendor-independent solutions operate with a broad complement of vendors including Avaya, Cisco, Microsoft Skype4Business (Lync) and Office 365, IBM Sametime, and many others, helping to consolidate UC&C service management for highly complex, multi-location, multi-vendor environments.

Talk to an Expert

No one understands the complexity of UC&C services and their requirements better than NETSCOUT. Speak to one of our highly experienced subject matter experts to address your unique needs and challenges. We’ve got answers.

Contact Us

Products in this Solution

Resources

  • Case Studies
  • Quick Looks
  • White Papers
  • Webinars/Video

Global On-line Software Company Extends Service Assurance Capabilities with NETSCOUT

Combination of nGeniusONE Service Assurance Platform & nGeniusPULSE Improves Monitoring of Customer-facing Applications

Download PDF

Service Assurance for New VoIP Service Brings Music to the Ears of this Business Process Provider’s Clients

Expanding client base benefits from NETSCOUT’s real-time voice monitoring.

Download PDF

Global Equipment Manufacturer Improves End-User Experience with Proactive Application Management

NETSCOUT provides visibility required to ensure availability and performance of applications and supporting infrastructure.

Download PDF

Assuring a Quality Customer Experience for Contact Centers

Combination of NETSCOUT solutions reduced productivity issues, costs and management complexity.

Download PDF

Leading Global Financial Services Company Assures High Performance of Unified Communications Services with NETSCOUT

Financial firm uses nGenius UC server to optimize delivery of communication services.

Download PDF

Global Technology Innovator Assures UC Services Performance with NETSCOUT

nGeniusONE servers, Unified Communications co-resident licenses, and InfiniStream appliances help optimize voice & video environment.

Download PDF

Voice of the Customer: Unified Communications Performance Management Challenges and Solutions

Rapidly triage UC issues and simultaneously improve ROI and user experience.

Download PDF

Service Assurance Improves Online Mortgage Broker’s Revenue Opportunities, Costs and Quality Services

NETSCOUT solutions provide critical visibility to improve user experience with new UC&C services.

Download PDF

Worldwide Manufacturer Attains UC&C Performance Assurance

NETSCOUT solutions help monitor and manage UC&C services and applications.

Download PDF

U.S. Auto Insurer Manages IT Growth Using NETSCOUT

NETSCOUT solution assures service performance for new data centers, custom applications & voice network.

Download PDF

Cloud Services Provider Cuts Troubleshooting Time from 2 Days to 1 Hour with NETSCOUT

nGeniusONE platform restores quality customer experience and protects revenue with rapid resolution of SLA breaches.

Download PDF

Global Contact Center Stops Dropped Calls with nGeniusONE

NETSCOUT UC&C solution troubleshoots VoIP environment.

Download PDF

BPO Operator Improves IT Efficiency by 80% with NETSCOUT

nGeniusONE Service Assurance platform provides implementation payback in less than one year.

Download PDF

European Bank Assures High-Quality Customer Experience with UC Services Using NETSCOUT

nGeniusONE's unique Microsoft Skype monitoring capabilities improve contact center call quality.

Download PDF

Assuring Omnichannel Services in Contact Centers for Retail Banking Organizations

The nGeniusONE platform assures unified communications and collaboration services in contact centers to support omnichannel strategies in retail banking organizations.

Download PDF

nGeniusONE Solution for Microsoft Skype for Business

Organizations are implementing Microsoft® Skype for Business (Skype) Unified Communications and Collaboration (UC&C) services (including the former Microsoft Lync® technology) to improve communications.

Download PDF

nGeniusONE Solution for Media Quality

nGeniusONE is uniquely capable of monitoring call quality by capturing performance metrics at strategic locations in the network to provide a comprehensive view and deeper insights into the root cause of service quality issues.

Download PDF

nGeniusONE Platform for Managing Voice, Video Communications in Contact Centers

The nGeniusONE platform delivers visibility into the performance of an integrated UC&C service delivery environment.

Download PDF

Assuring Omnichannel Services in Retail Contact Centers

Omnichannel services are driving the digital transformation of the modern contact center, transforming it from a call center to a centralized touch point for managing customer experiences.

Download PDF

nGeniusONE Platform for Unified Communications

Unified Communications and Collaboration (UC&C) environments are constantly evolving, expanding and improving. At any given time, IT teams may be in the middle of a new rollout, perfecting last year’s deployment, or creating plans for next year.

Download PDF

nGeniusONE Platform for SIP Trunking

nGeniusONE Platform Provides Fast Triage for SIP Trunking

Download PDF

nGeniusONE Platform for Managing Voice, Video Communications in Contact Centers

View

nGeniusONE Solution for Media Quality

View

nGeniusONE Platform for Cisco Jabber

View

Getting Started: Do UC&C Right

Unified communications and collaboration offers enterprises benefits such as greater productivity and cost reductions.

Download PDF

UNIFIED COMMUNICATIONS AND COLLABORATION CLEAN-UP GUIDE

All the steps you need to help assure the availability and quality of your UC&C services.

Download PDF

Zeus Kerravala Time Sensitive Actionable Intelligence UC Service Assurance

Today, sustainable market leadership is based on making quick decisions involving the most qualified people both inside and outside the organizations.

Download PDF

7 COMMON UC&C COMPLAINTS AND HOW TO REMEDY THEM

View

5 Network Questions You Must Ask to Avoid UC&C Failure

View

Embracing Modern UC&C: A Holistic Approach

View

Unified Communications & Collaboration for Dummies

View

Delivering UC&C Availability, Performance and Quality of Service Across a Hybri…

View

Survival Guide to Deployment of Unified Communications and Collaboration

View

Unified Communications

View

UC for Skype

View

QoS Codecs and the Media Monitor

View

Skype for Business - UC Quality

View

Identifying and Solving Single Direction and One-way Call Problems

View

UC & Converged Environments – Analyzing WAN Congestion

View

Triaging Voice/Video Services – QoS Issues

View