Unified Communications Network Monitoring

Manage & Optimize the Delivery of Unified Communications and Collaboration to Assure Service Quality & a Consistent User Experience

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unified communications

Meeting the Challenges of Managing Unified Communications Services Efficiently and Effectively

Underperforming Unified Communications & Collaboration (UC&C) services, such as voice over IP (VoIP),  video conferencing, SIP, telepresence, and collaboration services can erode the promised benefits of improving teamwork, increasing  agility, reducing costs, and boosting business productivity.

Assuring the quality of unified communication  services is not an easy task across a complex landscape of mixed endpoints, third-party providers, session boarder controllers, UC servers, gateways, and networks. Unified communication services require unforgiving performance levels with always-on availability to meet the high expectations of users and the organization.

Given these high expectations, enterprise IT professionals face significant  challenges in simplifying unified communications performance management  and achieving  real-time visibility into end-to-end performance for voice, video and collaboration services.

The Importance of Service Assurance and Performance Management for UC&C

Quite simply, enterprises need a way to ensure that availability and quality of UC&C services in order for  users to interact effectively and consistently as they engage with customers or clients, prospects, partners, vendors, and other employees.  Preferably, this needs to occur while simultaneously recognizing and supporting the business data services converged throughout the same enterprise environment.  When UC&C and data applications are converged, service assurance must be as well.

Sophisticated contact centers play a crucial role as customer service professionals communicate with retail, healthcare, banking and insurance customers.  The quality of that communication and its impact on the personal experience can affect revenue and customer loyalty.  The need to optimize this high quality communications experience includes the importance of enabling rapid access to customer resource management services (CRM), further demonstrating the necessity of  a unified solution for voice, video and data performance management.

A Service-Oriented Perspective of UC&C Services

  • Deliver consistent and reliable service levels for voice, video and collaboration services
  • Minimize the impact of painful service degradations or unplanned outages of VoIP, multi-point video conferencing, SIP Trunking, and telepresence services
  • Resolve problems quickly and reduce mean-time-to­resolution (MTTR), while identifying underlying root causes of UC&C service performance problems in both the network and UC&C service applications
  • Optimize and accelerate new UC&C application rollouts with pre-deployment testing and on-going monitoring in production environments
  • Transform service management from reactive to proactive to predict and prevent emerging service performance issues with trending and reporting for capacity and infrastructure planning
  • Simplify managing complex multi-location, multi-vendor UC&C environments
  • Consolidate tools with a single solution for voice signaling, call quality, and data call services
  • Reduce complexity in overall service assurance management and improve collaboration among IT professionals with a single solution for voice, video and data services
NETSCOUT Enables the Implementation of a Unified Strategy

NETSCOUT enables the implementation of a unified strategy for managing and optimizing the delivery of UC&C services to assure service quality and deliver a consistent user experience. IT organizations can take advantage of our holistic approach to managing business data and UC&C services side-by-side and assure reliable, high-quality performance levels for a broad range of real-time UC&C services, including:

  • VoIP
  • Desktop Video
  • Video Conferencing
  • Telepresence
  • SIP Trunking
  • Contact Centers
NETSCOUT Solutions Help Assure UC&C Deployment Success

To assure UC&C deployment success, the NETSCOUT solutions support new service rollout and ongoing UC&C service management for enterprise communication and call center environments. NETSCOUT’s vendor independent solutions operate with a broad complement of vendors including Avaya, Cisco, Microsoft Skype4Business (Lync) and Office 365, IBM Sametime, and many others, helping to consolidate UC&C service management for highly complex, multi-location, multi-vendor environments.

Talk to an Expert

No one understands the complexity of UC&C services and their requirements better than NETSCOUT. Speak to one of our highly-experienced subject matter experts to address your unique needs and challenges. We’ve got answers.

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Products in this Solution


  • Case Studies
  • Quick Looks
  • White Papers
  • Webinars/Video
Global Equipment Manufacturer Improves End-User Experience with Proactive Application Management

NETSCOUT Provides Visibility Required to Ensure Availability and Performance of Applications and Supporting Infrastructure

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Assuring a Quality Customer Experience for Contact Centers

Combination of NETSCOUT solutions reduced productivity issues, costs and management complexity

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Leading Global Financial Services Company Assures High Performance of Unified Communications Services with NETSCOUT

Financial firm uses nGenius UC server to optimize delivery of communication services.

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Global Technology Innovator Assures UC Services Performance with NETSCOUT

nGeniusONE servers, nGenius Unified Communications co-resident licenses, and nGenius InfiniStream appliances help optimize voice & video environment.

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Voice of the Customer: Unified Communications Performance Management Challenges and Solutions

Rapidly triage UC issues and simultaneously improve ROI and user experience.

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Service Assurance Improves Online Mortgage Broker’s Revenue Opportunities, Costs and Quality Services

NETSCOUT solutions provide critical visibility to improve user experience with new UC&C services.

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Worldwide Manufacturer Attains UC&C Performance Assurance

NETSCOUT Solutions Help Monitor and Manage UC&C Services and Applications

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U.S. Auto Insurer Manages IT Growth Using NETSCOUT

NETSCOUT Solution Assures Service Performance for New Data Centers, Custom Applications & Voice Network

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Cloud Services Provider Cuts Troubleshooting Time from 2 Days to 1 Hour with NETSCOUT
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Global Contact Center Stops Dropped Calls with nGeniusONE

NETSCOUT UC&C solution troubleshoots VoIP environment.

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BPO Operator Improves IT Efficiency by 80% with NETSCOUT

nGeniusONE Service Assurance Platform Provides Implementation Payback in Less Than One Year

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European Bank Assures High-Quality Customer Experience with UC Services Using NETSCOUT

nGeniusONE's Unique Microsoft Skype Monitoring Capabilities Improve Contact Center Call Quality

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Assuring Omnichannel Services in Retail Contact Centers

Omnichannel services are driving the digital transformation of the modern contact center, transforming it from a call center to a centralized touch point for managing customer experiences.

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nGeniusONE Platform for Managing Voice, Video Communications in Contact Centers
nGeniusONE Solution for Media Quality
nGeniusONE Platform for Unified Communications
nGeniusONE Platform for SIP Trunking
nGeniusONE Platform for Cisco Jabber
nGeniusONE Platform for Microsoft® Lync® and Skype for Business
Getting Started: Do UC&C Right

Unified communications and collaboration offers enterprises benefits such as greater productivity and cost reductions.

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Unified Communications and Collaboration Clean-up Guide

All the steps you need to help assure the availability and quality of your UC&C services.

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Zeus Kerravala Time Sensitive Actionable Intelligence UC Service Assurance

Today, sustainable market leadership is based on making quick decisions involving the most qualified people both inside and outside the organizations.

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5 Network Questions You Must Ask to Avoid UC&C Failure
Embracing Modern UC&C: A Holistic Approach
Unified Communications & Collaboration for Dummies
Delivering UC&C Availability, Performance and Quality of Service Across a Hybri…
Survival Guide to Deployment of Unified Communications and Collaboration
Unified Communications
UC for Skype
QoS Codecs and the Media Monitor
Skype for Business - UC Quality
Identifying and Solving Single Direction and One-way Call Problems
UC & Converged Environments – Analyzing WAN Congestion
Triaging Voice/Video Services – QoS Issues