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Managing Unified Communications & Collaboration Services Efficiently and Effectively

Assuring the quality of Unified Communications (UC) and Unified Communications & Collaboration (UC&C) services such as voice over IP (VoIP), video conferencing, contact centers, desktop video, telepresence, and collaboration services is not an easy task across a complex landscape of mixed endpoints, third-party providers, session boarder controllers, UC servers, gateways, and networks. Enterprise IT professionals face significant challenges with Unified Communications management and achieving real-time visibility into end-to-end performance for voice, video, and collaboration services. 

Complete Call Path Visibility is a “Must-Have” for UC&C Services

Impaired, degraded or unavailable UC&C services can grind a business to a painful halt and destroy one’s ability to effectively engage with customers or clients, prospects, partners, vendors, and other employees. Since UC&C services and business data services are often utilizing a converged infrastructure with endless inter-dependencies, complete and pervasive visibility is a must-have capability. For example, sophisticated contact centers play a crucial role as customer service professionals communicate with customers, citizens and residents. The quality of that communication and its impact on the personal experience has a direct impact to revenue, customer loyalty and even the safety of people for government agencies. 

Unified Communications Management and visibility for all facets of the UC&C services including rapid access to customer resource management services (CRM) is essential so IT professionals can see what is really going on in the environment and take the right corrective action in real-time to keep the services available and at the highest performance and quality levels. 

NETSCOUT’s Smarter UC Visibility Approach Helps Customers 

  • Deliver consistent and reliable service levels for voice, video, and collaboration services
  • Minimize the impact of painful service degradations or unplanned outages of VoIP, multi-point video conferencing, SIP Trunking, and telepresence services
  • Improve the Unified Communications Management of Cisco, Microsoft Skype for Business, Avaya and IBM environments
  • Optimize new service rollout and management of Contact Centers to ensure the highest quality of communications
  • Accelerate problem resolution by identifying underlying root causes of UC&C service performance problems in both the network and UC&C service applications
  • Ensure success of new UC&C application rollouts with pre-deployment testing and ongoing monitoring in production environments
  • Manage any complex multi-location, multi-vendor Unified Communications Management environments across Cloud, virtual and legacy environments
  • Proactively predict and prevent emerging service performance issues with trending and reporting for capacity and infrastructure planning
  • Consolidate QoS tools with a single solution for voice signaling, call quality, and data call services

Talk to an Expert

No one understands the complexity of Unified Communications Management and UC&C services better than NETSCOUT. Speak to one of our UC&C subject matter experts about your unique needs and challenges. We’ve got some answers. 

Contact Us

Products in this Solution

Resources

  • Case Studies
  • Quick Looks
  • White Papers
  • Webinars/Video

Assuring a Quality Customer Experience for Contact Centers

Combination of NETSCOUT solutions reduced productivity issues, costs and management complexity.

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Global Contact Center Stops Dropped Calls with nGeniusONE

NETSCOUT UC&C solution troubleshoots VoIP environment.

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Global On-line Software Company Extends Service Assurance Capabilities with NETSCOUT

Combination of nGeniusONE Service Assurance Platform & nGeniusPULSE Improves Monitoring of Customer-facing Applications

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BPO Operator Improves IT Efficiency by 80% with NETSCOUT

nGeniusONE Service Assurance platform provides implementation payback in less than one year.

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Service Assurance for New VoIP Service Brings Music to the Ears of this Business Process Provider’s Clients

Expanding client base benefits from NETSCOUT’s real-time voice monitoring.

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Worldwide Manufacturer Attains UC&C Performance Assurance

NETSCOUT solutions help monitor and manage UC&C services and applications.

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Cloud Services Provider Cuts Troubleshooting Time from 2 Days to 1 Hour with NETSCOUT

nGeniusONE platform restores quality customer experience and protects revenue with rapid resolution of SLA breaches.

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European Bank Assures High-Quality Customer Experience with UC Services Using NETSCOUT

nGeniusONE's unique Microsoft Skype monitoring capabilities improve contact center call quality.

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U.S. Auto Insurer Manages IT Growth Using NETSCOUT

NETSCOUT solution assures service performance for new data centers, custom applications & voice network.

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Service Assurance Improves Online Mortgage Broker’s Revenue Opportunities, Costs and Quality Services

NETSCOUT solutions provide critical visibility to improve user experience with new UC&C services.

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Global Equipment Manufacturer Improves End-User Experience with Proactive Application Management

NETSCOUT provides visibility required to ensure availability and performance of applications and supporting infrastructure.

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Leading Global Financial Services Company Assures High Performance of Unified Communications Services with NETSCOUT

Financial firm uses nGenius UC server to optimize delivery of communication services.

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Global Technology Innovator Assures UC Services Performance with NETSCOUT

nGeniusONE servers, Unified Communications co-resident licenses, and InfiniStream appliances help optimize voice & video environment.

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nGeniusONE Platform for Unified Communications

Unified Communications and Collaboration (UC&C) environments are constantly evolving, expanding and improving. At any given time, IT teams may be in the middle of a new rollout, perfecting last year’s deployment, or creating plans for next year.

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nGeniusONE Platform for Managing Voice, Video Communications in Contact Centers

The nGeniusONE platform delivers visibility into the performance of an integrated UC&C service delivery environment.

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Assuring Omnichannel Services in Retail Contact Centers

Omnichannel services are driving the digital transformation of the modern contact center, transforming it from a call center to a centralized touch point for managing customer experiences.

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Assuring Omnichannel Services in Contact Centers for Retail Banking Organizations

The nGeniusONE platform assures unified communications and collaboration services in contact centers to support omnichannel strategies in retail banking organizations.

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nGeniusONE Solution for Media Quality

nGeniusONE is uniquely capable of monitoring call quality by capturing performance metrics at strategic locations in the network to provide a comprehensive view and deeper insights into the root cause of service quality issues.

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nGeniusONE Solution for Microsoft Skype for Business

Organizations are implementing Microsoft® Skype for Business (Skype) Unified Communications and Collaboration (UC&C) services (including the former Microsoft Lync® technology) to improve communications.

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nGeniusONE Platform for SIP Trunking

nGeniusONE Platform Provides Fast Triage for SIP Trunking

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nGeniusONE Platform for Cisco Unified Communications and Collaboration

The nGeniusONE UC&C visibility and monitoring solution provides the ability to triage and address Cisco Jabber/UC performance issues.

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Unified Communications & Collaboration Performance Management

NETSCOUT Special Edition

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Getting Started: Do UC&C Right

Unified communications and collaboration offers enterprises benefits such as greater productivity and cost reductions.

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7 Common UC&C Complaints and How to Remedy Them

Unified communications and collaboration is complex, and even the best implementations run into issues. Be ready to solve your end users’ problems fast and efficiently.

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Unified Communications and Collaboration Clean-up Guide

All the steps you need to help assure the availability and quality of your UC&C services.

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Zeus Kerravala Time Sensitive Actionable Intelligence UC Service Assurance

Today, sustainable market leadership is based on making quick decisions involving the most qualified people both inside and outside the organizations.

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Embracing Modern UC&C: A Holistic Approach

Modern unified communications and collaboration (UC&C) management is changing drastically, as large enterprises embrace new, more complex technology and services.

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Delivering UC&C availability, performance and quality of service across a hybrid digital infrastructure

In this research paper we look at underlying causes, such as ever-increasing mobility plus growing acceptance and use of the public cloud as part of a hybrid approach to UC&C provisioning. We also examine the pain points these and other developments can cause ill-equipped IT support teams and the best way of addressing such issues going forward.

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5 Network Questions You Must Ask to Avoid UC&C Failure

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Video: Unified Communications

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Video: Skype for Business - UC Quality

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Demo: UC & Converged Environments – Analyzing WAN Congestion

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Demo: Identifying and Solving Single Direction and One-way Call Problems

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Demo: Triaging Voice/Video Services – QoS Issues

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Demo: UC for Skype

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Demo: QoS Codecs and the Media Monitor

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Webinar: Survival Guide to Deployment of Unified Communications and Collaborati…

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