Challenges
NETSCOUT Visibility as a Service
NETSCOUT Visibility as a Service (VaaS) is a 7X24 proactive monitoring managed IT service for your NETSCOUT network and application performance management solutions. We bring the expertise and best practices to deliver “hands-free,” proactive monitoring, service triage, and data insights as part of our managed IT services offering. NETSCOUT VaaS lowers mean-time-to-repair (MTTR) and complements your own IT team, enabling them to focus on strategic projects.
- Critical insights into business, industry, voice, video, and SaaS application performance issues
- Managed IT services for your complex, multi-vendor, network environments - private data centers, co-locations, public cloud, remote offices, and WAN
- Delivered for NETSCOUTproducts, including nGeniusONE, InfiniStreamNG, nGenius Packet Flow Switches, and nGenius Enterprise Performance Management solutions
Outcomes That Matter
Continuous Expertise, Greater IT Efficiency
Follow the Sun Proactive Monitoring
True 24X7X365 proactive monitoring and managed IT services from multiple worldwide locations. NETSCOUT Visibility as a Service provides continuous monitoring for NETSCOUT solutions. Alerts are triaged and acted upon, even when your staff is at rest.
Accelerate Time to Value
Knowledgeable advice and best practice recommendations from NETSCOUT VaaS subject matter experts ensure quick implementation and configuration for rapid identification of issues and actionable insights, delivering rapid value for NETSCOUT solutions.
Reduce Burden on Your IT Staff
NETSCOUT VaaS experts augment your existing IT resources by focusing on application and network performance management, so your team can focus more on corporate initiatives.
IT Turnover-Proof
Expert NETSCOUT VaaS engineers analyze, configure, test and report on your network and application services, avoiding gaps when your own IT staff moves to other jobs.
NETSCOUT’s Solution and How It Delivers Value
NETSCOUT Visibility as a Service
The NETSCOUT Visibility as a Service (VaaS) team addresses the challenges of digital transformation with value-rich recommendations to improve the performance of the network and applications while protecting the end customer experience and mission critical revenue streams.
Comprehensive Managed Services
Initial Set-up & Configuration
Assist with the set-up and configuration of NETSCOUT products to monitor business-critical applications and establish best practices to view workflows, dashboards, service monitors, basic tests, reports, and alerts to ensure quick implementation.
Configured dashboards for business-critical applications to identify problems with widely used services quickly.
Proactive, network and application performance monitoring & alerting 7x24x365
Provides monitoring, analysis of incidents, alert tuning, triage, troubleshooting client issues, and monthly reports with recommendations & advice for optimizing performance.
Notification center provides a consolidated list of alerts for incident analysis and alert tuning.
Supports NETSCOUT products in the environment
Includes nGenius Enterprise Performance Management, nGeniusONE, InfiniStreamNG and vSTREAM appliances, and nGenius Packet Flow Switches.
Intelligent workflows and alert details to evaluate incidents.
NETSCOUT Products Maintenance
Includes patching, upgrades, and administration of Netscout products.
NETSCOUT subject matter experts use the service monitor views, basic test results, and configured reports to provide recommendations based on their expertise.
Initial Set-up & Configuration
Initial Set-up & Configuration
Initial Set-up & Configuration
Assist with the set-up and configuration of NETSCOUT products to monitor business-critical applications and establish best practices to view workflows, dashboards, service monitors, basic tests, reports, and alerts to ensure quick implementation.
Configured dashboards for business-critical applications to identify problems with widely used services quickly.
Proactive, network and application performance monitoring & alerting 7x24x365
Proactive, network and application performance monitoring & alerting 7x24x365
Proactive, network and application performance monitoring & alerting 7x24x365
Provides monitoring, analysis of incidents, alert tuning, triage, troubleshooting client issues, and monthly reports with recommendations & advice for optimizing performance.
Notification center provides a consolidated list of alerts for incident analysis and alert tuning.
Supports NETSCOUT products in the environment
Supports NETSCOUT products in the environment
Supports NETSCOUT products in the environment
Includes nGenius Enterprise Performance Management, nGeniusONE, InfiniStreamNG and vSTREAM appliances, and nGenius Packet Flow Switches.
Intelligent workflows and alert details to evaluate incidents.
NETSCOUT Products Maintenance
NETSCOUT Products Maintenance
NETSCOUT Products Maintenance
Includes patching, upgrades, and administration of Netscout products.
NETSCOUT subject matter experts use the service monitor views, basic test results, and configured reports to provide recommendations based on their expertise.
Use Cases
Unified Communications & Collaboration
NETSCOUT VaaS offers a holistic view of the overall UC&C environment for campus, branch offices, and home users. Experienced support engineers have the right skills and expertise to quickly identify the source of problems contributing to service degradations impacting VoIP, telepresence, collaboration, and UCaaS applications.
Healthcare
NETSCOUT VaaS delivers critical views into what matters most, using proactive monitoring and managed services to protect clinical applications like EMR, imaging, telemedicine, and e-prescription. Trained and seasoned engineers leverage the full breadth of NETSCOUT technology to provide unique, comprehensive observability using both packet-level monitoring and synthetic testing capabilities.
Watch the VaaS Team in Action
Resources
NETSCOUT’s Visibility as a Service goes beyond traditional managed service offerings to apply deep network protocol and...
NETSCOUT’s Visibility as a Service (VaaS) NOC team identified an emerging ERP system performance issue while running...
Learn how this service company’s NetOps and SecOps teams have addressed multiple areas of concerns using NETSCOUT's...
Software-Based, Consultative Approach Protects Data Center, Call Center, and Real-Time Monitoring Transformations
NETSCOUT’s managed service offering addresses complex challenges with proactive monitoring support and troubleshooting...
Leverages nGeniusONE and nGenius VaaS for Assuring Remote Learning Services.
The NETSCOUT VaaS team of experts reduces the burden on your existing IT staff, by providing value rich recommendations...
This Case Study focuses on how one leading Business Process Outsourcer used NETSCOUT to close gaps in the operating...
