How are Bots used?
When used for “good” purposes, bots can be an invaluable customer service tool, functioning as an interactive, 24/7 response to common support questions without having to tie up human resources which can then be redirected to more mission-critical tasks. Bots can also provide scheduling, search functionality, and news and entertainment aggregation. They can be instrumental for instant messenger apps within social media platforms, news apps for curating headlines and stories, music apps for searching and sharing tracks, etc.
Conversely, when used for “malicious” purposes, bots can scrape the internet for email addresses and personal information to be used for nefarious objectives. Bots can also be used across a botnet for DDoS attacks to disrupt operations of a business or government, possibly to extract ransom. They are also ideal for disseminating spam content and other fraudulent activities because of their simplicity, efficiency and cost-effectiveness.