Major Grocery Chain Assures Delivery of Customer Loyalty Program with TruView Solution
This major North American food and drug retailer uses many different complex multi-tier applications to keep their business running and customers happy. Every sale and customer interaction is vital to the long-term viability of the organization. With the retailer’s new customer loyalty program, the IT team was under a great deal of stress to overcome application slowness issues. These issues not only threatened the rollout of the loyalty program, but also over a hundred other applications that supported both store service and the distribution center. Any disruptions to these networks could potentially damage the business. To optimize application performance, the retailer turned to NETSCOUT.