Trusted By Major Metropolitan City

Major Metropolitan City trusts NETSCOUT to monitor network and critical applications including ‘911 Contact Centers’ that unifies police, fire, and administrative services departments into one of the largest first responder teams in the United States.

Challenges for High-Quality Application Performance in Government Agencies

When it comes to government services, there is no off. Governmental agencies must provide continuous delivery of services to the public across physical, virtual, and mobile landscapes. Keeping applications and information secure and available to citizens, residents, government employees, and government contractors anywhere, anytime, and on any device is no longer a nicety, but a necessity in today’s increasingly connected world.

This means embracing cloud computing to increase efficiencies and effectiveness of services delivered, continuously monitoring service delivery over an entire infrastructure, leveraging new technologies to modernize IT, and providing next generation cyber security capabilities to protect information, communications and infrastructure to ensure the safety and privacy of citizens and residents.


Migrate to Cloud with Confidence

In any cloud environment (public, private or hybrid), sophisticated and intelligent service assurance tools are essential for both the migration to the cloud and subsequent operation in the cloud. Agencies need solutions that work with servers in a multitude of environments, including physical, virtualized, private cloud, IaaS public cloud or hybrid cloud deployments. Governmental IT teams want to migrate applications and services to the cloud with confidence and be able to drastically reduce CapEx and OpEx spending without compromising the end-user experience of the citizens and residents they serve. Another aspect of a high-quality experience with cloud-based services requires an ability to evaluate the service levels provided by third-party vendors to pinpoint the root cause of issues so the right remediation can be applied.

Enterprise Class Scale, Power and Completeness with State-of-the-Art Technology

Whether you utilize physical appliances to monitor traditional workloads or measure the performance of virtualized systems, NETSCOUT’s hardware-independent architecture is designed to operate in your environment of choice. We support physical appliances, virtual compute and storage resources on-premises, virtual networking on-premises (SDN/NFV), SDDC, and public, private and hybrid cloud. Our software solutions can run across mixed environments and access compute and storage resources anywhere.

NETSCOUT offers true system-level visibility into all applications, infrastructure, and interdependencies down to the subsystems and services that run on them. With Adaptive Service Intelligence (ASI) technology, NETSCOUT continuously monitors and processes traffic data at the source and generates truly smart data that can be analyzed in real time or efficiently stored, using minimum necessary storage space, for future analysis. In addition, NETSCOUT is the only technology company with industry leading network packet broker offerings and the service assurance and security tools they connect to for a complete solution. Our track record of innovation for the most demanding enterprises and service providers in the world enables us to create agile and highly scalable solutions for government agencies of any size.


We provide wired and wireless solutions covering the complete IP landscape and can combine passive monitoring and active synthetic monitoring together for total visibility of your entire infrastructure. For those with cloud-based services, NETSCOUT offers complementary synthetic testing to evaluate availability and performance of SaaS applications to ensure you are receiving the agreed upon application service levels. Our innovative technology supports service assurance, packet broker, cyber security and big data analytics from a common technology platform.

Our solutions help provide pervasive visibility and insight in real time to assure the continuous delivery of services in hyper-converged infrastructures. As government IT teams increasingly leverage shared services and accelerate their use of agile methodologies to develop new IT offerings, our solutions can help achieve the speed, reliability, and rapid deployment required for state-of-the-art information services.

Next-Generation CyberSecurity in Government Agencies

Protecting information and people is the top priority for many government agencies, yet it has never been more difficult to achieve than it is today. Agencies must have real time, accurate insights into their IT security situation to enable swift and effective responses to cyber-threats. The nGeniusONE solution provides the visibility into potential service performance problems, enabling IT teams to proactively triage outages or degradations before they impact users, accelerate through security forensics, and rapidly respond to problems. NETSCOUT Arbor understands this and has developed industry leading DDoS and Advanced Threat Protection cyber security solutions.

NETSCOUT Arbor Advanced DDoS solutions consist of a fully-integrated combination of in-cloud and on-premises products and services. Arbor Spectrum is a high-performance solution that helps organizations detect and confirm hidden threats and also uses global threat intelligence from the Internet to proactively identify high-risk advanced threat indicators on an agency network. With NETSCOUT Arbor, government agencies can keep services available, empower security teams with global intelligence, and quickly find lurking threats.

Products in this Solution


  • Case Studies
  • Quick Looks
  • Data Sheets
  • White Papers

State Agency CIO Seeks to Stop Organizational Finger-Pointing with NETSCOUT

Single-Vendor NETSCOUT Approach Meets Strategic Planning, Open Compute, and Budget Needs

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European Agency Ensures Data is Available When Needed

NETSCOUT Helps Agency Expand Evidence Collection, Extend IT Reach to Proactive Application Monitoring

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State Commission Sets Digital Transformation Foundation with NETSCOUT

Agency Transforms Data Center, Network, and Cloud Application Performance

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Centralizing and Modernizing State Government Data Center Operations with NETSCOUT

IT Enhances Service Delivery & User Access, Improves SLA Compliance

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County Health Agency Assures Quality Performance of Cloud-Based EHR Platform

Improves patient care services with NETSCOUT.

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Government Agency Dramatically Improved Unified Communications Services Performance with NETSCOUT

nGeniusONE extends visibility and enable real-time remote site service triage.

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Metropolitan City IT Department Improves Support of Government Operations with NETSCOUT

nGeniusONE Service Assurance Platform delivers critical insights into network and application performance.

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U.S. State Agency Reduces Network Operations MTTR with NETSCOUT Solution

NETSCOUT solution assures expanded network and UC Center performance needed to support successful government program delivery.

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County Government IT Team Improves Custom Application Performance and Benefits Delivery

NETSCOUT solution provides visibility into a key case management application, improving agency performance for recipients.

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Canadian Board of Education IT Teams Collaborate to Improve Network Security and Performance with NETSCOUT Solution

nGenius packet flow switch enables city to securely manage network traffic from new schools.

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City IT Department Adds Service Assurance for Integrated Emergency Call Services Using NETSCOUT

NETSCOUT solution improves coordination of first responder services dispatched on millions of annual calls.

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U.S. City Public Wi-Fi Performance Monitored and Secured by NETSCOUT

AirMagnet Enterprise provides 24x7 network monitoring and wireless intrusion detection and prevention.

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Canadian Public Healthcare Agency Supports Critical Patient-care Services through Actionable Intelligence

nGeniusONE, InfiniStream, and nGenius packet flow switches offer insights for rapid resolution of problems.

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State-Affiliated Insurer Gains Virtual Network Visibility with NETSCOUT

Workers compensation insurer's public web portal performance assured by nGeniusONE.

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Smart City Assures Leading-Edge 3-1-1 Services with NETSCOUT

nGeniusONE supports improved call quality and digital enhancements in contact center.

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State IT Teams Improve Service in Managing Increased Network and Application Demands with NETSCOUT

InfiniStreamNG platform with ASI+ and expanded NETSCOUT Service Assurance options support wide-ranging IT efficiencies.

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Service Assurance for Custom Applications in a Distributed Judicial Network

Statewide court system relies on NETSCOUT to assure IT application performance.

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NETSCOUT Supports Federal Agency Migration to a 40GB Environment and Expanded Network Monitoring Fabric

InfiniStreamNG and packet flow switch technologies support new data center operation.

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Agency Saves Time and Money with Holistic nGeniusONE Solution

Reduces cost and complexity with single vendor for service assurance management​.

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Agency Solves Two-Month-Old Problem in 2 Minutes with nGeniusONE

NETSCOUT solution addresses diverse network, UC, and Microsoft Office 365 rollout challenges.

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Military- and Carrier-Grade Call Quality Assured by NETSCOUT

Government Defense Agency Project Moves Ahead with NETSCOUT Software Cost-Containment Approach

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nGeniusONE Service Assurance for State & Local Government

The nGeniusONE Service Assurance platform delivers end-to-end visibility required to successfully implement and manage the complex technologies deployed in today’s government digital transformation initiatives,

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nGeniusONE Service Assurance Platform

The nGeniusONE Service Assurance platform streamlines service delivery assurance and management activities.

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ISNG Platform

The ISNG platform is a real-time information platform that supports service assurance, cyber security, and big data applications.

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nGeniusONE Service Assurance Platform Common Criteria Certification

The nGeniusONE platform is designed to comply with the most stringent security frameworks with extensive controls over data storage, controlled access to data, and hardening against external attacks.

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Service Assurance in City Government

NETSCOUT Service Assurance solutions help global cities to successfully deploy and securely manage digital transformation projects.

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Service Assurance in State Government

NETSCOUT Service Assurance solutions are designed for mission-critical State Government IT environments.

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Service Assurance in County Government

NETSCOUT Service Assurance solutions help County Governments provide digital services to residents.

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Arbor Cloud DDoS Protection Service for Enterprises


Arbor Networks Spectrum


Digital Transformation and the Need for Network Visibility, Application Assurance, and Performance Management

This IDC white paper examines the impact of the 3rd platform and digital transformation on IT priorities for enterprise network management.

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