Sign up now to receive the latest Business Continuity updates from NETSCOUT.
Carriers are reporting that subscriber usage of network services are up more than 30% due to the increased number of subscribers working online during COVID-19. This new working reality redefines the “busy hour” performance indicator for service usage - Voice, Data, and Over The Top (OTT) services. Now, more than ever, subscribers are depending on optimum service quality and experience. COVID-19 is requiring customers to stay engaged with various services:
- Video Streaming – Youtube and Netflix
- Social Media – Facebook and Instagram
- Video Applications – TikTok and Qibi
It is important that your monitoring strategy allows you to quickly detect and manage popular services to ensure optimum customer experience. But your strategy must also include future ready considerations for new applications and services native to the social distancing paradigm that may dominate forthcoming experiences.
Monitor Geo-Location for Benefit of Public Services
Clear, visual assessment of actual subscriber activity can ensure coverage around essential infrastructure and support compliance with shelter-in-place orders and reduced occupancy opening criteria during COVID-19.
The NETSCOUT Solution
NETSCOUT can help with our best-in-class unified solutions – nGeniusOne® and nGenius® Business Analytics utilizing Smart Data.
nGeniusOne, NETSCOUT’s carrier-grade highly scalable service assurance platform powered by Adaptive Service Intelligence™ (ASI) technology, our patented state-of-the-art Deep Packet Inspection (DPI) engine uses wire data to provide real-time contextual analysis for immediate troubleshooting of complex network, service, and subscriber issues with voice, video, WIFI, high speed internet (HIS), messaging, and OTT services. Apply a succinct top-down triage approach with nGeniusOne’s modern app-based user interface and workflows to accelerate problem identification, subscriber session analysis, and troubleshooting.
NETSCOUT’s nGenius Business Analytics (nBA) leverages our real-time Smart Data to provide a complete picture of service performance, subscriber usage, and behavior to proactively predict successful service experience. nBA and Smart Data allow tracking of subscriber behavior and service usage and provides the visibility and insights into how subscribers are using the network. With this insight at your finger tips, you can quickly make effective decisions across multiple organizations to overcome common Voice, Data, and OTT challenges.
One-Way Audio and Audio Gaps
Lack of Coverage
With the nGeniusONE Service Assurance platform, service providers can proactively manage service delivery across complex network, service and application tiers with a highly...
Receive in-depth subscriber analytics and gain a unique view into how your subscribers are really behaving.
The vSTREAM virtual appliance complements existing Adaptive Session Intelligence (ASI)-based instrumentation to provide the same level of visibility within virtualized and cloud...
NETSCOUT Solution Improved Net Promoter Score with Smart Data
A tier one operator wants to accelerate the uptake and use of VoLTE services.