The global COVID-19 pandemic accelerated the need for automation and shifted demands in the workplace as organizations were forced to operate remotely. In fact, according to PwC 52 percent of companies said they accelerated their plans to implement artificial intelligence (AI) in 2021 due to the pandemic.
The use of AI and its advanced automation capabilities makes 5G networks more scalable for the future workplace, allowing humans to focus on more intellectually stimulating tasks while AI takes care of the mundane and routine work.
AI will strengthen the capabilities of 5G networks by analyzing and examining data to support distinctive user experiences for numerous business-critical and mission-critical use cases.
But although AI enhances the 5G network, challenges will arise. Enterprises must be ready to mitigate risks arising from cultural shifts in terms of employees transitioning their work roles, emerging technologies, and the importance of monitoring enterprise networks to ensure end-through-end visibility with real-time insights into all relevant segments, from service types to contrasting cloud classifications.
5G networks are diverse and multidimensional, and the vast amount of data residing in the network requires optimum assurance of service, which humans cannot accommodate.
In his article “Why Organisations with 5G networks should consider using AI,” Bruce Kelley, chief technology officer and senior vice president at NETSCOUT, discusses how 5G and AI together will allow enterprises to harvest the following benefits:
- Achieve a difference in automation via machine learning
- Automate cumbersome and monotonous tasks
- Navigate 5G network complexities to ensure accuracy and efficiency
- Enhance automatic discovery of potential surface attacks