Agnes Mends Crentsil
Product Marketing Manager
As a Product Marketing Manager on the Service Provider team, Agnes is responsible for developing go-to-market strategies around product and solution messaging to enable sales while producing content assets that drive campaign initiatives for current products and solutions, as well as upcoming solutions in the pipeline.
Prior to Product Marketing, Agnes managed the Technical Publications team at Tektronix Communications, Danaher, and the early acquisition years with NETSCOUT.
Agnes holds a graduate degree in Human Relations and Business, from Amberton University, and a certificate in User Experience and Design, from Southern Methodist University in Dallas, Texas.
When not at work, Agnes chairs the mentoring program for her local chapter of the Society for Technical Communication (STC) and is a member of the Technical Communication Advisory Board at the University of North Texas (UNT), at Denton, Texas.
Integrating Deep Packet Inspection in 5G Networks
What is DPI in 5G? DPI in 5G is an intelligent, cloud-native traffic analysis engine. Communications service providers (CSPs) typically implement DPI engines in the User Plane...
- AIOps
- Service Provider
Gain Real-time Visibility to Future Proof Your Network for Autonomous Operations
Research shows that networks are becoming progressively more autonomous in an effort to support efficiency and adaptability for advanced use cases. To continue the journey to full...
- Service Provider
Connectivity in Crisis: How CSPs Power Natural Disaster Recovery
Research shows that natural disasters are increasing— of the 10 years with the most natural disasters, 9 were in the last decade. From 1980 to 2024, the U.S. averaged 9 events per...
- Service Provider
The Leap from NSA to SA: What’s Slowing Down 5G’s Next Evolution?
Significant strides have been made since the commercial launch and rollout of 5G in 2019. As of 2025, more than 300 service providers in 100 plus countries in the global telecom...
- Service Provider
As the Customer Churns: The Growing FWA Challenge
The global 5G fixed wireless access (FWA) market may be on the rise—it’s predicted to expand annually by more than 21 percent from 2024 to 2031—but the growing problem of customer...
- Service Provider
From Insight to Innovation: Can Observability Guarantee Continuous Network Advancement?
Communications service providers (CSPs) need to continuously evaluate network performance 24/7 to assure service and end users’ quality of experience. This blog reports details...
- Service Provider