Challenges
Turn Enabling-Service Blind Spots into Actionable Insight
Application delivery is much harder than it used to be. More services, larger user communities, and a mix of environments like private data centers, public cloud, colocations, SaaS, and UCaaS create an ecosystem where data sprawl is a major hurdle. How can IT teams quickly and accurately identify, investigate and resolve service outages given all this complexity? Service enabling protocols, like DNS, LDAP, DHCP, and Active Directory help every application and network operate smoothly.
IT organizations face many challenges assuring end-to-end application performance. Given the dependency on enabling protocols by so many networked applications, it is essential that they are part of any observability strategy. If they aren’t working effectively, YOU aren’t working effectively.
Outcomes That matter
Application Performance Depends on Knowing Your Service Dependencies
Reduce Reactive Firefighting and Move to Proactive, Predictive Observability
Identify problems before users do with proactive visibility and analysis. Avoid user impact with real-time, actionable insights of emerging problems that reduce mean time to restore (MTTR).
User Experience Assurance
Continuous monitoring and analysis on performance and availability of essential services along-side dependencies like enabling protocols and network environments to assure user experience.
Reduce Business Risks
Minimize risk to revenue, costs, and user experience with insights into how issues with enabling services, like DNS, LDAP, and AD, impact business application performance.
Eliminate War Rooms
Quickly analyze application performance and service dependencies, including critical protocols like DNS and AD, so teams can find root cause faster and avoid costly, time-consuming war room escalations.
NETSCOUT’s Solution and How It Delivers Value
Real-time Insights into Critical Services
NETSCOUT delivers unparalleled observability for enabling protocols and the applications they support, across any infrastructure, for any user. When an enabling service degrades or becomes unavailable, several business services may be impacted simultaneously. Vendor-agnostic, real-time, deep packet inspection (DPI) and analysis helps IT organizations understand service dependencies. This helps to quickly pinpoint root cause of an issue and restore quality performance of business critical services to users.
NETSCOUT’s actionable insights address challenges such as:
- Why an employee is unable to log into the corporate network or colocation.
- Which applications are impacted by a DNS server issue.
- Where slowdowns in authentication may exist.
- Whether latency in a business service is caused by the application or an enabling service.
Observability into IT enabling services is instrumental in discovering systemic problems – the type that affect more than one application, affect multiple teams, and can impact service reliability over time.
Related Products
nGeniusONE Solution
The nGeniusONE® solution provides observability into any infrastructure environment - data center, private & public cloud, remote offices, and co-locations.
InfiniStreamNG Appliance
InfiniStreamNG (ISNG) is NETSCOUT's leading appliance technology, bringing borderless enterprise visibility necessary to manage business services.
Omnis KlearSight Sensor for Kubernetes
Extends Observability Without Borders to Kubernetes Environments
vSTREAM Appliances
Gain comprehensive visibility across hybrid cloud environments with vSTREAM Appliances.
What Our Customers Are Saying
"Issues that took us days to weeks to solve are now being solved in a fraction of that time."
Enterprise User in Healthcare | Verified G2 Review
Resources
FAQs
Frequently Asked Questions
Can NETSCOUT provide end-to-end monitoring and analysis for enabling protocols and the applications they support?
Yes. All traffic is monitored in real time using deep packet inspection at scale to provide end-to-end insight into application services, enabling protocols, and their performance. Service dependencies are mapped, including the enabling services that applications rely on, which enables teams to quickly pinpoint whether issues originate in application servers, campus or wide-area networks, or the enabling protocols themselves.
What specific metrics does NETSCOUT support for service enablers?
NETSCOUT deep packet inspection provides specific insights for each of the enabling protocols through unique, innovative Service Monitors Service monitors track metrics for service enablers such as DNS, DHCP, and LDAP, including latency, request volume, failures, performance variation, and average response times. Protocol-level error conditions are also reported. For DNS, this includes name errors, server failures, and refusals. For LDAP, metrics include authentication failures and response latency. Together, these metrics provide detailed visibility into both performance and error behavior across critical enabling services.
Does NETSCOUT support user experience analysis or just the health of service enablers?
NETSCOUT supports both user experience analysis as well as health of service enablers. For user experience, NETSCOUT monitors real user transactions, in real-time, for insights on latency, performance variations, response times, requests and failures. NETSCOUT also offers support for configurable, consistent synthetic tests, even when users are at rest, to complete particular business transaction tests to identify issues as they are emerging. For instance, NETSCOUT synthetic testing can detect and notify IT when LDAP authentication services becomes “unavailable” in the middle of the night which enables IT to immediately leverage deep packet inspection in the same solution to investigate and pinpoint the cause of the outage. Armed with this evidence, IT can restore service with corrective actions or work arounds before users are impacted. The overall health of the enabling services is delivered through ongoing monitoring and analysis on total requests, total failures, average response times, performance variations, etc.
Does NETSCOUT solutions for observability support enabling protocols?
Yes, NETSCOUT does provide real-time, end-to-end monitoring and deep packet analysis of enabling protocols including DNS, LDAP, DHCP, and Active Directory. Many networks and applications depend on these protocols to operate effectively. When issues occur with any of them, many application services may be impacted. Monitoring and analysis of enabling protocols from a network vantage point can help determine if an application slowdown or user’s inability to access corporate network resources is due to the application, network, or enabling protocols. Equally important, NETSCOUT reveals other applications that may be affected by the issue with the service enablers.
