Enterprise organizations dependent upon Unified Communications (UC) to stay connected. Organizations cannot afford poor user experiences or service disruptions when people are counting on them to provide a critical service or resource they desperately need. The nGeniusONE platform simplifies UC service delivery management, optimizes the infrastructure to assure availability, quality and consistency of services and protects the user experience by providing real-time holistic visibility across complex, multi-vendor, distributed UC environments.

NetScout provides the most comprehensive set of performance management and service delivery management capabilities for converged, voice, video, and data networks in a single unified solution. Key capabilities include:

• Real-time dashboards with user-based service-level alerting
• Real-time voice and video quality measurements with per-session QoE and signaling metrics representative of user experience
• Powerful troubleshooting and automated diagnostics with seamless drilldown to individual user sessions
• Flexible business-relevant service-level reporting

NetScout’s approach to UC performance management helps reduce the overall cost of IT Operations for UC environments by:

• Lowering costs with a single unified solution for proactive performance management of voice, video and data networks eliminates need for numerous disparate point tools
• Proactively resolving performance issues in real time which prevents problem escalations that negatively impact users and threaten mission activities and objectives
• Assuring greater availability and use of UC services which improves productivity, the user experience and confidence in UC services
• Simplifying the management of complex UC services and environments to reduce risk, complexity and cost

NetScout products for supporting Unified Communication deployments

• nGeniusONE Unified Performance Management platform – provides rich and unified insight into all delivered services within a monitored environments.  Combining network and application metrics, nGeniusONE delivers a unified view into data and UC performance, including the cross-impact data and UC services may create.
• nGenius Voice | Video Manager – Is a specialized UC performance management module that provides deep application-level insight into UC services. nGenius Voice | Video Manager dynamically measures and extracts granular call and session quality as well as user experience metrics from active UC media streams. Collected metrics are correlated to provide a unique view into UC service behavior for granular per-user, per-session visibility into UC application-level behavior on a per-user, per-call basis. nGenius Voice | Video Manager can be deployed as a stand-alone UC performance management solution, or may be used in conjunction with the nGeniusONE platform to gain specialized and deep-dive insight into voice and video session to analyze RTP stream data in real-time along call paths