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Unified Communications - Comprehensive Service Delivery Management for Voice, Video, Telepresence and Call Centers
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Enterprise organizations are dependent upon Unified Communications (UC) to stay connected. Organizations cannot afford poor user experiences or service disruptions when people are counting on them to provide a critical service or resource they need. The nGeniusONE Unified Performance Management platform simplifies UC service delivery management, optimizes the infrastructure to assure availability, quality and consistency of services and protects the user experience by providing real-time holistic visibility across complex, multi-vendor, distributed UC environments.

NetScout provides the most comprehensive set of performance management and service delivery management capabilities for converged, voice, video, and data networks in a single unified solution. Key capabilities include:

  • Real-time dashboards with user-based service-level alerting
  • Real-time voice and video quality measurements with per-session Quality of Experience (QoE) and signaling metrics representative of user experience
  • Powerful troubleshooting and automated diagnostics with seamless drill down to individual user sessions
  • Flexible business-relevant service-level reporting

NetScout’s approach to UC performance management helps reduce the overall cost of IT operations for UC environments by:

  • Lowering costs with a single unified solution for proactive performance management of voice, video and data networks, eliminating the need for numerous disparate point tools
  • Proactively resolving performance issues in real time which prevents problem escalations that negatively impact users and threaten mission activities and objectives
  • Assuring greater availability and use of UC services which improves productivity, the user experience and confidence in UC services
  • Simplifying the management of complex UC services and environments to reduce risk, complexity and cost

Enterprise organizations are dependent upon Unified Communications (UC) to stay connected. Organizations cannot afford poor user experiences or service disruptions when people are counting on them to provide a critical service or resource they need. The nGeniusONE Unified Performance Management platform simplifies UC service delivery management, optimizes the infrastructure to assure availability, quality and consistency of services and protects the user experience by providing real-time holistic visibility across complex, multi-vendor, distributed UC environments.

NetScout provides the most comprehensive set of performance management and service delivery management capabilities for converged, voice, video, and data networks in a single unified solution. Key capabilities include:

  • Real-time dashboards with user-based service-level alerting
  • Real-time voice and video quality measurements with per-session Quality of Experience (QoE) and signaling metrics representative of user experience
  • Powerful troubleshooting and automated diagnostics with seamless drill down to individual user sessions
  • Flexible business-relevant service-level reporting

NetScout’s approach to UC performance management helps reduce the overall cost of IT operations for UC environments by:

  • Lowering costs with a single unified solution for proactive performance management of voice, video and data networks, eliminating the need for numerous disparate point tools
  • Proactively resolving performance issues in real time which prevents problem escalations that negatively impact users and threaten mission activities and objectives
  • Assuring greater availability and use of UC services which improves productivity, the user experience and confidence in UC services
  • Simplifying the management of complex UC services and environments to reduce risk, complexity and cost

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