Support & Services

Get award-winning service that helps support your business objectives.

MasterCare Services

Get the most value from your NetScout solutions with fast responses to technical issues, access to product experts, and online self-help tools.

MasterCare is NetScout’s customer support program which provides preventative, proactive and reactive support to NetScout customers worldwide. With multiple Technical Support Centers located around the globe and access to My.Netscout, MasterCare customers receive 24×7 technical support from SSPA-certified NetScout support engineers; one hour priority response on Severity 1 technical support calls; access to alerts, patches and product upgrades; advance replacement or onsite repair of select hardware; and access to self-help on technical answers anytime.

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