Instructor Led Workshops Series

live, virtual | a series of 4-hour workshops and certification exam

nGeniusONE Service Provider Core 1

This is part one of a three-part workshop series that provides the fundamental knowledge and skills to effectively monitor and analyze application and network usage and performance in large service provider infrastructures. The training prepares you to apply monitoring and troubleshooting techniques using easy-to-use structured workflows that quickly lead to the root cause of network and application issues. This course uses hands-on guided exercises and real-world use cases to reinforce the techniques presented.

nGeniusONE Service Provider Core 2

This is part two of a three-part workshop series that provides the fundamental knowledge and skills to effectively monitor and analyze application and network usage and performance in large service provider infrastructures. The training prepares you to apply monitoring and troubleshooting techniques using easy-to-use structured workflows that quickly lead to the root cause of network and application issues. This course uses hands-on guided exercises and real-world use cases to reinforce the techniques presented.

nGeniusONE Service Provider Core 3

This is part three of a three-part workshop series that provides the fundamental knowledge and skills to effectively monitor and analyze application and network usage and performance in large service provider infrastructures. The training prepares you to apply monitoring and troubleshooting techniques using easy-to-use structured workflows that quickly lead to the root cause of network and application issues. This course uses hands-on guided exercises and real-world use cases to reinforce the techniques presented.

Instructor Led Workshops

live, virtual | approximately 4 hours in length

Service Provider nGeniusONE VoLTE

The VoLTE workshop supplements Core 1-3 workshops to provide the fundamental knowledge and skills to effectively monitor and analyze VoLTE application and network usage and performance in large service provider infrastructures. The training prepares you to apply monitoring and troubleshooting techniques using easy-to-use structured workflows that quickly lead to the root cause of network and application issues. This course uses hands-on guided exercises and real-world use cases to reinforce the techniques presented

Service Triage with nGeniusONE for Communications Service Providers

The nGeniusONE platform supports service provider environments with a service-focused approach to performance management. The solution provides health and holistic status for all business services with intelligent early warning that supports proactive problem identification and triage. This approach enables service provider teams to manage diverse services including web-based applications, public and private clouds, and specialized environments such as IMS and CS networks. Students will practice service triage workflows using the following tools:

  • Service Dashboard
  • Service Dependency
  • Service Alerts
  • Service Monitors
  • Search and Discover

Moving to nGenius Session Analyzer and Getting Started

Key to reducing customer churn and reducing MTTR (Mean Time to Repair) is quickly identifying the root cause of a network outage or service degradation. In this interactive session you will learn how to uncover and analyze Voice, Data and SMS sessions that fail to deliver the desired performance on a specific subscriber using nGenius Session Analyzer (nSA).

In lecture, demonstrations, and hands-on labs, we will explore features and workflows that identify failure reasons that affect quality of experience of a subscriber.  This also cover discussion on multiple protocol correlation feature that provides end-to-end visibility of transactions. This session is ideal for those who handle customer care escalations, trouble tickets resolutions, new service introduction and network expansion.

nGenius TrueCall Essentials for New Users Hands-on Lab Workshop

This course teaches the basics of using the TrueCall system to analyze call data based on geographical area, network element, device, and subscriber. Participants will be taught how to use the tool to identify coverage problems, traffic hotspots, identify problematic device types, and trace calls for a specific subscriber. Participants will also learn how to extract KPIs for selected cells, device types, or specific groups of subscribers. The hands-on exercises reinforce key objectives.

Advanced nGenius TrueCall for 5G SA

The course will teach students how to utilize nTC for their 5G SA RAN optimization activities. The best way to do this is through the four main cases where nTC is most powerful: Coverage Analysis, Dropped Connection Investigation, Handover Performance Monitoring, and Overshooting Cells Detection. The main connection attributes and KPIs will be introduced and defined here. 

Digital eLearning

on-demand, virtual

TechBytes

Service Provider TechBytes cover subscriber analytics, peering-point visibility, and high-density troubleshooting tips that keep massive networks running smoothly.

nGeniusONE VoIP Monitoring 7on7 - 1-hour tutorial

In this 7on7 tutorial series you will be introduced to the nGeniusONE Unified Communications Server, which provides service domain and service context visibility into causes for voice and video call setup and content quality issues.

nGenius Session Analyzer 7on7 - 1-Hour tutorial

This 7on7 tutorial series provides an introduction to nGenius® Session Analyzer including basic overview. This 7on7 will also look at the Filter Input, Summary, Session Detail, and Packet detail, as well as how to create and use Scenarios.

nGenius Business Analytics (nBA) 7on7 - 1-hour Tutorial

This 7on7 tutorial series provides an introduction to nGenius® Business Analytics including basic overview. The tutorials provide introductory level information and demonstration videos on using the Explorer Dashboard (Pre-Defined and Customized), Explore Data Browser, and Explorer Metric Builder. As well as Self Service Analytics and VoLTE Analytics.

RAN Optimization with TrueCall 7on7 - 1-hour Tutorial

This 7on7 tutorial will cover five key aspects of RAN Performance. This will include: Looking at Downlink Coverage, how to find and analyze cells with potential overshooting issues, dealing with drop connection analysis, from finding cells with drop issues to determining the root causes, Handover process and issues, and how to verify throughput performance.