Our solutions ensure the delivery of applications and services to your organization.

Service Assurance

Real-time insights enable you to proactively solve problems before they start.

Expectations are high. Every electronic experience, regardless of the device used – computer, tablet or smart phone – should be flawless; quick, responsive, without disruption. Unfortunately, that is not always the case. Service Assurance protects the users’ experience as they engage in typical on-line activities. A business service is a collection of one or more applications that together deliver a defined function to communities of users such as an order processing service, a payroll service, or an email service.

There may be one individual who holds ultimate accountability for a particular service, however there are also several individuals involved that are responsible for specific servers, application development, dependent enabling protocols, and underlying network infrastructure. When all parts of a service are operating efficiently, performance for that service will be optimal. Conversely, degradations in any of the dependent components will reduce the quality of user experience, which could negatively impact customers and revenue as a result.

NetScout, with the nGeniusONE Service Assurance platform, delivers a solution designed to respond to service disruptions with a combination of three powerful capabilities that address essential performance management requirements for business services that cover service triage, advanced network performance management, and superior packet analysis.

Proactive Service Triage

Delivers real-time and actionable insights into emerging service performance problems so you can get in front of a problem before it becomes a problem.

Getting ahead means solving tomorrow’s problems today
Your business and your customers depend on you to keep your systems running around the clock. Today, there is no off. And you’ve got to accomplish this while reducing costs, managing increased technology complexity, scaling globally — and most importantly — being able to anticipate change. Traditional monitoring tools fail to deliver the real-time and actionable intelligence you need to get out ahead of the problems — and solve tomorrow’s problems today.

Know where to go
Our Proactive Service Triage accelerates root cause analytics, rapidly restores service levels, and helps prevent service problems. The nGeniusONE Service Assurance platform and Adaptive Service Intelligence (ASI) technology enable you to triage which user communities, services, and strategic IT assets throughout the network are the source of user-impacting problems. Whether it is a corporate database, a network element, or a web service, you can reduce the time it takes to resolve issues.

Get to the truth and achieve extraordinary service quality
Traffic data is the single source of truth in your enterprise. The nGeniusONE Service Assurance platform and ASI technology proactively collects, organizes, and analyzes traffic data in real time. Our proven solution unlocks the power of this data, providing a holistic view at the atomic level and clear insights into potential service performance problems in order to triage and resolve — before they become user problems. We’re the best in the industry at putting the truth in your hands and helping organizations achieve extraordinary service quality and operational excellence, while giving businesses the confidence to operate and innovate in the connected world.

Our solution enables your IT organization to:

  • Assure business service availability/continuity and protect the user experience today and into the future
  • Simplify managing complex service delivery environments and reduce operations and support cost and complexity
  • Proactively detect service degradations and resolve issues before they impact users
  • Provide a flawless user experience by achieving extraordinary service quality
  • Optimize service delivery performance
  • Increase the efficiency and the utilization of existing service delivery infrastructure
  • Accelerate problem resolution capabilities with decisive and proactive service triage
  • Break down operational and tool-based silos

NetScout technology and products include:

We selected NetScout’s nGenius Solution as the best-in-class IP-focused service delivery management platform… and its massive scale capacity to support high volume traffic.” -Transaction Network Services
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Solutions you can trust
In an increasingly complex, vulnerable, and connected world, NetScout gives you the confidence to operate, innovate, and compete at the highest level. Let us show you how the nGeniusONE Service Assurance platform and ASI technology helps you proactively identify performance issues and nip them in the bud.


Advanced Network Performance Management

Delivers advanced network performance management with a broader scope and more detailed insights into service issues, resulting in faster MTTR.

Traffic-based intelligence speeds resolution of issues
Slow-downs and disruptions in business services wreak havoc on employee productivity and customer satisfaction, ultimately impacting revenue. Pinpointing the source of these problems presents its own set of challenges, further complicated by the complexity of the service and network architecture. Traffic-based intelligence is needed when diagnosing whether client services, servers, application environments or the infrastructure network is causing a problem, so you can resolve issues without costly delays.

Rapid and clear insights
The more you know, the better you can support your organization. The nGeniusONE Service Assurance platform and Adaptive Service Intelligence (ASI) technology helps you accurately monitor traffic data across your network with deep granularity, so you can identify capacity, network, and/or services shortfalls, as well as better understand how resources are being consumed enterprise-wide. This way, you can provide a flawless user experience by achieving extraordinary service quality.

Delivering a deeper view into network performance and resource usage
The nGeniusONE Service Assurance platform and Adaptive Service Intelligence (ASI) technology delivers traffic-based intelligence for accurate and granular insights into resource usage across your entire service delivery infrastructure. You can see which applications are using which links, when specific applications are active, and who is consuming these applications. Service contextual workflows offer the flexibility to seamlessly transition to session tracing and analysis to identify the faulty link. We help you proactively collect, organize, and analyze traffic data so you have the confidence to make better-informed and more precise capacity planning decisions.

Our solution provides the information that Application and Network Architects need to:
  • Assure the network performance is optimized for business-critical services 
  • Proactively manage network traffic and bandwidth to avoid congestion problems
  • Scale your advanced network performance management capabilities across any network size
  • Tune and prioritize traffic and services to optimize resources
  • Perform expert TCP analysis to quickly triage performance degradations
  • Baseline current traffic patterns and application response times 
  • Plan end-to-end network upgrades and capacity changes
  • Accurately assess the impact of new services throughout the backbone 
  • Budget investments in infrastructure upgrades, application development and capacity changes based on evidence from your own network 
  • Watch over all your systems, services and vulnerabilities vigilantly today and into the future

NetScout technology and products include:

Frost & Sullivan…named NetScout as the 2015 Global Company of the Year for Network Visibility and Intelligence. The award recognized NetScout as the key leader with its nGeniusONE Service Assurance platform, Adaptive Service Intelligence (ASI) technology, and a wide range of products that cater to all segments related to the network visibility market.
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Solutions you can trust

In an increasingly complex, vulnerable, and connected world, NetScout gives you the confidence to operate, innovate, and compete at the highest level. Let us show you how the nGeniusONE Service Assurance platform and ASI technology enable you to track and analyze all layers of traffic—so you can achieve the highest performance levels.


Advanced Packet Analysis

Provide in-depth analysis of captured and stored packets to investigate and decipher the root cause of exceptionally challenging network and application issues.

Focus on deep packet analysis
Keeping users happy is a critical IT mission. Holistic visibility and insight into the network, applications, servers, and user communities—and how they are performing—enables you to resolve issues before they become serious problems. When problems occur with complex multi-tiered, web and/or cloud services, you need the precision and focused offered by advanced packet analysis. Without common service-oriented metrics and in-depth packet analysis, you could be at a considerable disadvantage.

Insights that lead to shorter MTTR and operational excellence
Our nGeniusONE Service Assurance platform and Adaptive Service Intelligence (ASI) technology bolsters your ability to reduce mean-time-to-repair (MTTR) and enhance operational excellence by giving you the in-depth packet analysis you need to resolve even the most complex issues.

In-depth analysis for the most complicated issues
The nGeniusONE Service Assurance platform and ASI technology provide traffic-based ASI analytics with sophisticated filtering and analysis making it intuitive to view the details necessary to isolate and resolve even the most complicated problems quickly.

We enable you to refine your analysis with the advanced insights necessary to pinpoint specific user, network, protocol, and application failures utilizing intuitive and service contextual workflows, so you can successfully resolve performance issues and ensure a quality user experience for all.

Our solution enables your IT organization to:

  • Perform in-depth analysis of the most challenging service performance issues 
  • Evaluate service degradations
  • Limit MTTR issues impacting user experience 
  • Simplify operations and improve efficiency with advanced packet analysis functionality incorporated into a single performance management platform 
  • Reduce operational costs and complexity
  • Optimize return on investment in NetScout Intelligent Data Sources with deep analysis capabilities of the stored data
  • Analyze your packet-flows throughout your systems today and into the future

NetScout technology and products include:

“NetScout has been ranked as a market share leader the last two years, and with service quality and availability becoming mission-critical business requirements…NetScout will continue to add value in providing unique service-oriented visibility into networks, applications, and end users.” -IDC
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Solutions you can trust
NetScout delivers rapid and clear insights that enable customers to provide a flawless user experience by achieving extraordinary service quality. Let us show you how the nGenius solutions and ASI technology can help you quickly identify and triage performance issues, and perform in-depth analysis of the most challenging service performance issues so your users will remain happy campers.


UC Performance Management

Unlock the power of traffic-based data to gain rapid and clear insights into your UC environment, so you canpinpoint performance problems before they pin down your services.

When IT’s on the same page, brilliant collaboration happens
Smarter collaboration and improved business productivity are only possible when Unified Communications (UC) work flawlessly. This happens when your desktop, network, telecom, and application teams can agree on the facts. That’s why IT needs real-time and actionable insights into emerging service performance problems so you can get in front of a problem before it becomes a problem.

Overcome performance uncertainty
Assuring the quality of UC performance is critical. UC services are complex and require performance levels with always-on availability in order to meet the growing demands of users and the organization. Our nGenius solutions and Adaptive Service Intelligence (ASI) technology help you increase productivity, reduce management costs, and keep users happy.

Deep traffic analysis helps you avoid business paralysis
With our nGenius solutions and ASI technology, your IT organization can proactively collect, organize, and analyze traffic to deliver a holistic view of UC performance. We provide real-time and actionable intelligence that enables you to deliver a flawless user experience by achieving extraordinary service quality and operational excellence. We help desktop, network, telecom, and application teams see UC through the same lens.

The nGeniusONE solution empowers your IT organization to:

  • Take the offense against performance degradations to avoid service outages
  • Quickly triage and identify underlying causes of UC service performance problems
  • More easily manage service delivery across complex multi-location, multi-vendor UC environments
  • Deliver consistent and reliable service levels for voice and video
  • Improve collaboration with a solution that can be used by your entire IT Team
  • Optimize and accelerate new UC application rollouts: stay on time and on budget
  • Watch over all your systems, services, and vulnerabilities vigilantly today and into the future

NetScout technology and products include:

IT staff now use the nGenius solution to effectively manage service delivery of all UC services,including Telepresence, in real time and end to end to protect the end-user experience. With the nGeniussolution’s capabilities, the IT staff quickly changed from a reactive management process to a proactive stancefor all UC services.”  -Top 10 Law Firm
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Solutions you can trust
NetScout provides time-proven solutions that unlock the power of traffic-based data to efficiently deliver service intelligence in the world’s largest and most demanding networks. Non-intrusive data traffic monitoring delivers complete visibility into your voice, video, and data sessions — so you can better-analyze and troubleshoot service performance issues. Let us show you how our nGenius solutions and ASI technology turn IT into UC Performance superheroes.


Network Monitoring Fabric

Gain complete visibility and rapid insight by gathering traffic data at key vantage points throughout your IT environment using passive, non-disruptive, and scalable technology.

Build a strategic monitoring architecture
To achieve holistic visibility, you need a seamless, high-density monitoring fabric that can provide the scale, capacity, and flexibility needed to efficiently and intelligently manage the distribution of this traffic for performance management and security purposes. This monitoring fabric enables IT to gain visibility into all network traffic from key vantage points.

Big data calls for big solutions
With the growing complexity of services and the proliferation of security threats, more network data has to be processed in real-time for performance management and security purposes. NetScout’s nGenius Packet Flow switches enable the intelligent distribution of big data in large and complex service delivery infrastructures.

Passive, non-disruptive, and scalable network monitoring
The nGenius Packet Flow switch family provides time proven data center-class switching technology needed to construct large-scale network monitoring fabrics. It enables you to efficiently consolidate scarce and costly monitoring points and intelligently share valuable traffic flows on a consistent basis across multiple nGenius performance management and CyberSecurity tools.

Key benefits of the nGenius Packet Flow Switch include:

  • Extends and streamlines traffic-based intelligence access across the enterprise for enabling comprehensive network monitoring, performance management, and security strategies
  • Industry-leading scalability to meet the monitoring needs of high-density, high-growth locations in data center and private/hybrid cloud deployments
  • Improves monitoring tool performance and avoids overload by sending only the right information to the right tool
  • Extends monitoring tool longevity by enabling 1 GbE and 10 GbE devices to access traffic on higher speed 10 GbE, 40 GbE and 100 GbE links
  • Enhances dependability of performance monitoring by delivering high-performance connectivity with industry leading low latency
  • Optimizes investment in the monitoring fabric via common interface modules and a granular pay-as-you grow deployment model
  • Reduces the burden of administering the monitoring fabric with an intelligent, unified provisioning and management platform
  • Synergistic integration with the nGenius solution streamlines monitoring operations
  • Ability to watch over all your systems, services and vulnerabilities vigilantly today and into the future

The scalable nGenius solution with its real-time and historical information provides an all-in-one solution, allowing the Grange network team to troubleshoot and plan capacity enterprise wide.” -Grange Insurance
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Solutions you can trust
NetScout provides time proven solutions that unlock the power of traffic-based data to efficiently deliver service intelligence in the world’s largest and most demanding networks. Let us show you how our nGenius Packet Flow Switch family can help support your diverse network traffic monitoring operations and requirements.


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