nGeniusONE SERVICE ASSURANCE PLATFORM
Attain rapid and clear insights into service performance across your entire IT environment from the network, application and user community perspective. Quickly triage issues and assure extraordinary service quality from a single platform.
Gain critical insights, assure service quality
You need a passive, non-disruptive, and scalable service assurance solution. Gain essential visibility into the relationships and interrelated nature of the entire IT environment to effectively triage service issues.
You can handle the truth
Traffic data is the singular source of truth when it comes to dealing with resource constraints, disparate tools, IT silos, outdated processes, network complexity, and exponential data growth. Our nGeniusONE Service Assurance platform with Adaptive Service Intelligence (ASI) technology enables top-down service management and traffic-based intelligence across complex, converged IT environments.
Unlock the power of traffic-based data to deliver service intelligence
Our nGeniusONE Service Assurance platform with ASI technology provides rapid and clear insights based on rich analysis, metrics and views into your applications, service enablers, server transactions, user communities, and the network. This solution offers top-down contextual workflows, reducing mean-time-to-knowledge so you can triage problems more quickly.
Key features of the nGeniusONE platform include:
- Service Dashboard – Providing at-a-glance metrics, holistic status visibility of business services, network and application components, so the IT organization can focus triage efforts where needed most.
- Service Analysis – Offers comprehensive analysis of specific application transactions, such as email, databases, enabling services, and unified communications, as well as traffic analysis to identify the root cause of performance issues. The specialized service monitors provide holistic visibility into application sessions, their query/response volume, their latencies, and any errors associated with the specific servers, including affected user communities.
- Session Analysis – Allows drilldowns, with context, from service monitors to specific session-level analysis, ladder diagrams, with hop-by-hop transaction analysis to help identify the specific issues.
- Packet Analysis – Based on the context of the workflow already performed, you are presented with packet-level analysis and forensic evidence collection that is relevant to the issue at hand.
TMC: Communications Solutions Product of the Year Award June 2014
Products You Can Trust
In an increasingly complex, vulnerable and connected world, NetScout gives you the confidence to operate, innovate and compete at the highest level. Let us show you how our nGeniusONE Service Assurance platform and ASI technology support extraordinary service quality and operational excellence.