Our Commitment to Privacy
What Personal Information Does NetScout Collect?
How Does NetScout Use Personal Information?
NetScout will use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we use your information to welcome you, to help you complete a transaction or order, to deliver products or services to you, to bill you for products or services you purchased, and to provide ongoing service and support. Occasionally we may use your information to (i) contact you to keep you up to date on the latest product announcements, software updates, software upgrades, system enhancements, special offers, and other information. This may occasionally include information from other technology companies about products and services that can add value to your NetScout products, (ii) to complete surveys that we use for marketing and quality assurance purposes or (iii) to send promotional mailings to inform you of other products or services available. We may also use information submitted as part of a job application or inquiry to contact you as part of the recruiting and hiring process.
NetScout’s Site may provide on-line newsgroups, chat forums and blogs for our users. Any information that you disclose in these forums becomes public information, which could be read, collected or used by other users to send you unsolicited messages. You should exercise caution when deciding to disclose your personal information.
In accordance with applicable law, personal information collected on the NetScout Site may be transferred, stored and processed in the United States or any other country in which NetScout or its affiliates, subsidiaries or service providers maintain facilities, even if the level of data privacy required is less than that required by the European Union or under Safe Harbor. By entering your personal data, you consent to worldwide processing of your personal information.
In addition, we may use aggregate demographic information to improve our websites, but that information is not personally identifiable.
Sharing Your Personal Information
NetScout contracts with business partners, service providers, authorized third-party agents or contractors (“Service Providers”) in order to provide a requested service or transaction, including processing orders, processing credit card transactions, hosting websites, hosting event and seminar registration and providing customer support. NetScout may share personal information with its Service Providers and suppliers to the extent needed to deliver the service or respond to requests for information on products or services or otherwise support the customers' business needs. In these instances, you will not have the opportunity to opt out of having your information shared with these Service Providers and suppliers, and they may contact you directly regarding such products or services. We will only provide these Service Providers with the minimum amount of personal information necessary to complete the requested service or transaction and we require that they treat personal information consistent with the terms contained in this policy. Unless otherwise dictated by law or agreement, NetScout is not responsible for any improper use by such Service Providers.
We may be required to disclose your personal information in order to comply with legally mandated reporting, disclosure or other legal process requirements. NetScout will use reasonable efforts to limit the personal information it provides for these purposes.
We may share your personal information within NetScout or any of our worldwide locations for purposes of data processing or storage.
Unless permitted by relevant laws, or you have provided consent, we will not sell rent or otherwise provide your personal information to third parties for marketing purposes unless you have granted us permission to do so.
If you choose to use our referral service to tell a friend about a page on NetScout.com, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. NetScout does not store this information.
Choice and Access
NetScout does not require that customers, business partners or non-employee visitors to the NetScout Site provide NetScout with personal information. The decision to provide personal information is voluntary. If you do not provide the personal information requested, however, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested.
You can always unsubscribe or choose not to receive promotional information from us by following the specific instructions in the email you receive or by notifying us via the appropriate method below. Please note that you may continue to receive materials while we are updating our lists. In countries where required by law, NetScout will offer you the opportunity to opt in before promotional materials are sent to you. This will not apply to the receipt of mandatory service communications that are considered part of certain NetScout services, which you may receive periodically unless you cancel the service.
NetScout strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain data integrity. We will provide you with access to your information when reasonable, or in accordance with relevant laws, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will take steps to verify your identity before granting access or making changes to your data. Requests to delete personal information are subject to any applicable legal and ethical reporting or document retention obligations. To access and/or correct information, you can do so online or notify us via the appropriate method below.
NetScout Systems, Inc.: email@example.com, 1-800-357-7666, 978-614,4000 or NetScout Systems, Inc., Attn: Information Security Office, 310 Littleton Road, Westford, MA, USA, 01866. Please include your name, title, company name, and e-mail address.
If you do not want NetScout to contact you for marketing purposes by email, postal mail, fax and/or phone, you may unsubscribe by sending an email to firstname.lastname@example.org, calling us at the above telephone number, or writing to us at the above address. Please provide us with your name, email address and the title of the marketing material you wish to unsubscribe from or information you do not want us to share with other organizations. If you are sending an email, place the word UNSUBSCRIBE in the subject line.
Security of Your Personal Information
The security of your personal information is very important to NetScout. We have in place physical, administrative, and technical safeguards designed to protect your personal information from unauthorized access. In addition, NetScout uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details.
While we strive to protect your personal information, we cannot ensure the security of the information you transmit. We recommend you to take every precaution in protecting your personal information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and use a secure browser.
Collection and Use of Non-Personal Information
In some instances NetScout may collect non-personal information-data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it: We may collect (aggregate or demographic) data through cookies, web logs, and web beacons. This information is used to better understand and improve the usability, performance, and effectiveness of the website and our products. Please read the “Cookies” section below for more information. We also may collect information such as deployment, configuration, and usage pattern so that we can better understand customer usage and improve our website, products, services, and advertising.
As is true when you visit most web sites, NetScout may automatically receive information from you as part of the communication connection itself, which often consists of network routing information (where you came from), equipment information (browser type), and date and time. NetScout may also use embedded URLs and embedded pixels to capture additional information.
Links to Non-NetScout web sites and Third Parties
European Safe Harbor Compliance
NetScout recognizes that the European Union (“EU”) has an “ominbus” data protection regime established pursuant to the European Data Protection Directive (95/46/EC) and that Switzerland has adopted a comparable data protection law (together, “European Data Privacy Laws”). Among other provisions, the European Data Privacy Laws generally require “adequate protection” for the transfer to the United States of personal information about individuals located in Europe. In the course of performing services on behalf of its European customers, NetScout may obtain incidental access to and otherwise process in the United States certain personal information about its customers’ consumers or other end users who are located in the EU and Switzerland (“European End User Data”). NetScout adheres to the US/EU and US/Swiss Safe Harbor Privacy Principles published by the US Department of Commerce (“European Safe Harbor”) with respect to such European End User Data that it accesses or otherwise processes in the United States. NetScout’s customers are the data controllers for any European End User Data. NetScout acts as data processor for its customers, and follows its customers’ instructions for the processing of such European End User Data. Any end users with questions about their data should first contact the relevant NetScout customer, as this may be the most efficient means of addressing such questions. End users can also contact NetScout with questions at email@example.com, 1-800-357-7666, 978-614-4000 or NetScout Systems, Inc., Attn: Information Security Office, 310 Littleton Road, Westford, MA, USA, 01866. Any European end user who cannot address his or her issue directly with the customer or NetScout can contact a local data protection authority. For more information about Safe Harbor please refer to the US Department of Commerce website at http://www.export.gov/safeharbor/.
Last update: March 13, 2012 [To see the prior version of this policy click here]