For carrier service providers, responding to the global pandemic is putting significant strain on network operations teams tasked with managing the network in crisis. As new problems arise, the increasing workload and inevitable shift to remote work is creating significant knowledge and collaboration gaps.
Overburdened and inexperienced personnel will rely on the following.
Quick detection of current and imminent service issues and hotspots
Easy identification of areas of degraded performance
Step-by-step resolution guidance
Engagement with nGenius® Visibility as a Service (nVaaS) program empowers carrier service provider teams with just-in-time assistance for pandemic response.
Create custom reports (customer experience and executive-level) to monitor network health during periods of uncertainty.
Monitor real-time dashboards and alarms for essential partners, customers, elements, applications, and services.
Access industry best practices for individual user troubleshooting.
Implement training on client issues and workflows
Improve the ROI on your deployed NETSCOUT® solution with an nGenius VaaS engagement.
Detect, identify and resolve issues.
Maintain/increase customer loyalty / Net Promoter Score (NPS).
Empower existing workforce.
nGenius Visibility as a Service delivers actionable insights to assure the performance of critical applications and the networks that support them.
At NETSCOUT we view our customer relationships as long-term partnerships. We are here to help in this rapidly changing environment.