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Cruise Line Assures Quality Performance of Customer Mobile Application

For this cruise line, NETSCOUT nGeniusONE visibility throughout a complex hybrid-cloud environment provides insights into critical applications and services that are essential to their business.

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For this company, customer experience is a top priority and this is apparent in the efforts of the IT team. From a passenger’s first experience investigating cruises on the company web
site or with the company contact center, through to their digital experience on board ship with mobile apps and social media, performance needs to be flawless.