Business Continuity

At NETSCOUT we view our customer relationships as long-term partnerships. We are here to help in this rapidly changing environment. 

The Opportunity

As COVID-19 cases ramp up, carrier service providers experience 911 system congestion issues.

  • “Ghost” calls and “looping” can increase wait times and exacerbate line congestion. Proactively addressing congestion ensures prioritization of first responder/government communications.
  • Support for GETS (710) phone numbers and pin codes
  • Prioritization of WPS IMSIs for wireless *272 dialing
Assure Emergency Services

The Details

With NETSCOUT® nGeniusONE®, ISNG, and TrueCall® RAN Analytics, carrier service providers leverage e911 dashboards and alarms to protect emergency services performance.

  • Monitor all system components for end-to-end health including feeds and Public-Safety Answering Points (PSAPs).
  • Audit configuration and validation steps.
  • Run baseline reports and ongoing alarms for fault and performance monitoring. Deliver meaningful first responder analytics for ongoing assessment of emergency
  • communications health.
  • Track performance of calls to GETS systems.
  • Validate prioritization of WPS IMSIs by region.

The Results

With NETSCOUT, carrier service providers support the delivery life-saving services to the public.

  • Ensure first responder communications.
  • Decrease response times for emergencies..

Carrier service providers promote public safety with accurate and proactive prioritization of emergency communications.

Business Continuity

At NETSCOUT we view our customer relationships as long-term partnerships. We are here to help in this rapidly changing environment. 

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