Is Your Contact Center Helping or Hurting the Customer Experience?
It’s hard enough to build a world-class customer service organization, but when you add in the demand to ensure top performance of unified-communications-and-collaboration-as-a...
- Enterprise
Why NetFlow Is Still the Best Mechanism for Detecting DDoS Attacks
Recently some network operators have raised questions about the use of flow data to detect distributed denial-of-service (DDoS) attacks, with the main concern being a perception...
- DDoS
- Service Provider
How Network Visibility Gaps Challenge IT in Assuring Business Continuity
As today’s enterprises continue to digitally transform to meet the evolving needs of a dynamic business universe, IT departments are facing a myriad of challenges in keeping...
- Enterprise
NETSCOUT announces the extension of its long-term partnership with Vodafone
NETSCOUT announced the extension of its long-term partnership with Vodafone to enhance the performance of Vodafone’s networks for customers. The multi-year agreement leverages...
- Service Provider
Are Attacks Hiding in Your Encrypted Traffic?
Distributed denial-of-service (DDoS) attackers are both persistent and creative. One of their creative methods that has seen an increase recently is attacks on HTTPS web...
- DDoS
- Security
- Service Provider
Too Many Tickets, Too Little Time
With the growing proliferation of unified-communications-and-collaboration-as-a-service (UCaaS) and software-as-a-service (SaaS) tools, it is little wonder IT teams are facing an...
- Enterprise
Wearing Our Hearts on Our Sleeves
Perhaps sixteenth-century writer John Bunyan said it best: “You have not lived today until you have done something for someone who can never repay you.” That is what NETSCOUT and...
- Community
Grow Your Business with Scalable, Flexible Remote Visibility Solutions from NETSCOUT
Every organization strives to grow its business operations and sustain that growth long-term. But with growth also comes a series of challenges for IT teams overseeing a complex...
- Enterprise
NDR Versus EDR: The Core Differences
Network detection and response (NDR) and endpoint detection and response (EDR) have several key differences. EDR monitors endpoints, including personal computers, smartphones...
- Security
A Poet’s Guide to Digital Transformation
“Only those who will risk going too far can possibly find out how far one can go.” Although T.S. Eliot originally penned these words as a preface for Harry Crosby’s 1931 poetry...
- Service Provider
Addition of AI Features to UCaaS on the Rise
AI is the topic de jure across all news outlets and is related to almost any technology and industry. A recent Forbes report found that 64 percent of businesses believe AI will...
- Enterprise
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