With thousands of attendees at this world class sporting event, and hundreds of visitors to the city, this CSP required a solution to proactively manage subscribers’ behavior and experience in near real-time. The teams utilized Smart Data with nGenius®Business Analytics (nBA) to obtain immediate alerts for triage and troubleshooting. nBA also delivered access to dashboards, reporting, and provided an in-depth view into subscriber behavior. Multiple teams used these reports to quickly resolve issues, enhance subscribers’ experiences, and advance their brand value.