Superior Service for Mass Events

The Opportunity
The Details
The Results

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To learn how to ensure the quality of subscribers’ experience during mass events.

The Opportunity

High profile sporting events carry the risk of the unexpected and create additional demands on Carrier Service Providers’ (CSPs) brand. During a world class high-profile event, one North American CSP was faced with the challenge of ensuring subscribers’ experience especially for corporate and VIP accounts. How will this carrier protect their reputation?

The Details

With thousands of attendees at this world class sporting event, and hundreds of visitors to the city, this CSP required a solution to proactively manage subscribers’ behavior and experience in near real-time. The teams utilized Smart Data with nGenius®Business Analytics (nBA) to obtain immediate alerts for triage and troubleshooting. nBA also delivered access to dashboards, reporting, and provided an in-depth view into subscriber behavior. Multiple teams used these reports to quickly resolve issues, enhance subscribers’ experiences, and advance their brand value.