How CDN Service Outages Caused Repeated Revenue Losses
To safeguard its internet-facing systems, the organization utilized a global CDN platform configured in “always on” mode for enhanced availability and DDoS protection. The company encountered multiple significant service disruptions attributed to availability issues within the CDN provider’s platform, rather than successful cyberattacks. Public reporting and statements from the customer’s IT leadership characterized these incidents as costly and highly disruptive. Individual outages were estimated to result in £500K–£2M in lost revenue, primarily due to the inability to deliver core digital services during the outages.
