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Remote Office Visibility Helps Reduce MTTR and Improve Productivity

nGenius Enterprise Performance Management Improves Performance at Remote Offices

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This organization supports thousands of employees and millions of customers from over one hundred geographically distributed offices. Networked services and business-critical applications are essential to the quick and convenient customer care this organization provides.

The IT team had selected NETSCOUT® as a performance monitoring partner several years earlier for their data center environments, which protected employee access to all their applications over VPN during COVID restrictions. As employees returned to corporate headquarters and remote offices post pandemic, maintaining employee digital experience and application performance became a priority for the IT team.