This IT Agency provides a wide-ranging solution portfolio to several County departments, with service offerings that include data center operations, network and cloud services, telecommunications, video, and email and desktop support options. County government departments can select certain service support offerings to customize IT technology solutions to best suit their needs, including those provided by third parties. After using a third party to provide custom development for a benefits delivery application, this County Agency began experiencing custom application performance problems that could not be solved. To identify the cause of the custom application performance issues, the IT Agency turned to NETSCOUT.