Managing the Performance of Cisco UC and Jabber in Complex UC&C Environments
International insurer uses NETSCOUT to monitor and manage complex Cisco Jabber and Microsoft Skype for Business platform to support agency business and provide detailed visibility into branch office voice call quality.
Pharmaceutical company uses NETSCOUT to get the visibility to improve voice and media availability by radically enhancing troubleshooting methodology for voice and video traffic issues, visualizing trend statistics and establishing traffic baselines for UC, telecom, and Cisco UCS teams.
Visibility and Management of Cisco UC and Jabber
NETSCOUT technology provides a comprehensive view of service performance across complex multi-tier, multi-vendor, multi-location Jabber environments.
We are uniquely capable of managing and relating call data record (CDR) data from Cisco UC&C, with real-time call quality performance monitoring at strategic network locations.
UC&C performance metrics associated with Cisco UC and Jabber technology can be viewed by a range of keys, such as location (community of users), servers, users, applications, and more.
Using ASI-generated smart data, NETSCOUT technology improves Mean Time to Knowledge by enabling collaboration between network, application, and UC&C teams for resolving Cisco UC&C and Jabber service delivery problems.
Customers get a single solution that makes proactive management of Cisco Jabber service quality achievable alongside other IP telephony services.