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UC&C Performance Management

Manage & Optimize the Delivery of UC&C to Assure Service Quality & a Consistent User Experience

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unified communications

Meeting the Challenges of Managing Unified Communications Services Efficiently and Effectively

Underperforming Unified Communications & Collaboration (UC&C) services, such as voice over IP (VoIP),  video conferencing, SIP, telepresence, and collaboration services can erode the promised benefits of improving teamwork, increasing  agility, reducing costs, and boosting business productivity.

Assuring the quality of UC&C  services is not an easy task across a complex landscape of mixed endpoints, third-party providers, session boarder controllers, UC&C servers, gateways, and networks. UC&C services require unforgiving performance levels with always-on availability to meet the high expectations of users and the organization.

Given these high expectations, enterprise IT professionals face significant  challenges in simplifying UC&C performance management  and achieving  real-time visibility into end-to-end performance for voice, video and collaboration services.

The Importance of Service Assurance and Performance Management for UC&C

Quite simply, enterprises need a way to ensure that availability and quality of UC&C services in order for  users to interact effectively and consistently as they engage with customers or clients, prospects, partners, vendors, and other employees.  Preferably, this needs to occur while simultaneously recognizing and supporting the business data services converged throughout the same enterprise environment.  When UC&C and data applications are converged, service assurance must be as well.

Sophisticated contact centers play a crucial role as customer service professionals communicate with retail, healthcare, banking and insurance customers.  The quality of that communication and its impact on the personal experience can affect revenue and customer loyalty.  The need to optimize this high quality communications experience includes the importance of enabling rapid access to customer resource management services (CRM), further demonstrating the necessity of  a unified solution for voice, video and data performance management.

A Service-Oriented Perspective of UC&C Services
  • Deliver consistent and reliable service levels for voice, video and collaboration services
  • Minimize the impact of painful service degradations or unplanned outages of VoIP, multi-point video conferencing, SIP Trunking, and telepresence services
  • Resolve problems quickly and reduce mean-time-to­resolution (MTTR), while identifying underlying root causes of UC&C service performance problems in both the network and UC&C service applications
  • Optimize and accelerate new UC&C application rollouts with pre-deployment testing and on-going monitoring in production environments
  • Transform service management from reactive to proactive to predict and prevent emerging service performance issues with trending and reporting for capacity and infrastructure planning
  • Simplify managing complex multi-location, multi-vendor UC&C environments
  • Consolidate tools with a single solution for voice signaling, call quality, and data call services
  • Reduce complexity in overall service assurance management and improve collaboration among IT professionals with a single solution for voice, video and data services
NETSCOUT Enables the Implementation of a Unified Strategy

NETSCOUT enables the implementation of a unified strategy for managing and optimizing the delivery of UC&C services to assure service quality and deliver a consistent user experience. IT organizations can take advantage of our holistic approach to managing business data and UC&C services side-by-side and assure reliable, high-quality performance levels for a broad range of real-time UC&C services, including:

  • VoIP
  • Desktop Video
  • Video Conferencing
  • Telepresence
  • SIP Trunking
  • Contact Centers
NETSCOUT Solutions Help Assure UC&C Deployment Success

To assure UC&C deployment success, the NETSCOUT solutions support new service rollout and ongoing UC&C service management for enterprise communication and call center environments. NETSCOUT’s vendor independent solutions operate with a broad complement of vendors including Avaya, Cisco, Microsoft Skype4Business (Lync) and Office 365, IBM Sametime, and many others, helping to consolidate UC&C service management for highly complex, multi-location, multi-vendor environments.

Talk to an Expert

No one understands the complexity of UC&C services and their requirements better than NETSCOUT. Speak to one of our highly-experienced subject matter experts to address your unique needs and challenges. We’ve got answers.

Contact Us

Products in this Solution

Resources

  • Case Studies
  • Quick Looks
  • White Papers
  • Webinars/Video
Leading Global Financial Services Company Assures High Performance of Unified Communications Services with NETSCOUT

Financial firm uses nGenius UC server to optimize delivery of communication services.

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Global Technology Innovator Assures UC Services Performance with NETSCOUT

nGeniusONE servers, nGenius Unified Communications co-resident licenses, and nGenius InfiniStream appliances help optimize voice & video environment.

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Voice of the Customer: Unified Communications Performance Management Challenges and Solutions

Rapidly triage UC issues and simultaneously improve ROI and user experience.

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Service Assurance Improves Online Mortgage Broker’s Revenue Opportunities, Costs and Quality Services

NETSCOUT solutions provide critical visibility to improve user experience with new UC&C services.

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Worldwide Manufacturer Attains UC&C Performance Assurance

NETSCOUT Solutions Help Monitor and Manage UC&C Services and Applications

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Multi-Specialty Healthcare Provider Leverages NETSCOUT for Service Assurance Across Critical Patient Care Services

nGeniusONE® Service Assurance Platform Allows IT to Optimize System Performance

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U.S. Auto Insurer Manages IT Growth Using NETSCOUT

NETSCOUT Solution Assures Service Performance for New Data Centers, Custom Applications & Voice Network

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Cloud Services Provider Cuts Troubleshooting Time from 2 Days to 1 Hour with NETSCOUT
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Global Contact Center Stops Dropped Calls with nGeniusONE

NETSCOUT UC&C solution troubleshoots VoIP environment.

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nGeniusONE Platform for Managing Voice, Video Communications in Contact Centers
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nGeniusONE Solution for Media Quality
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nGeniusONE Platform for Unified Communications
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nGeniusONE Platform for SIP Trunking
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nGeniusONE Platform for Cisco Jabber
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nGeniusONE Platform for Microsoft® Lync® and Skype for Business
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Zeus Kerravala Time Sensitive Actionable Intelligence UC Service Assurance

Today, sustainable market leadership is based on making quick decisions involving the most qualified people both inside and outside the organizations.

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Embracing Modern UC&C: A Holistic Approach
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Unified Communications & Collaboration for Dummies
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Unified Communications
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Contact Centers
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UC for Skype
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Analyzing SIP Failures in Your Network
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Identifying and Solving Single Direction and One-way Call Problems
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UC & Converged Environments – Analyzing WAN Congestion
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Triaging Voice/Video Services – QoS Issues
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Skype for Business - UC Quality
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QoS Codecs and the Media Monitor
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SIP Trunk Voice Issues
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