nGenius Visibility as a Service is a 7X24 proactive monitoring managed service for your Netscout solutions. We bring the expertise and best practices to deliver “hands-free,” proactive monitoring, service triage, and data insights. nGenius VaaS will lower mean-time-to-repair (MTTR) and complement your own IT team, enabling them to focus on strategic projects.

  • Critical insights into business, industry, voice, video, and SaaS application performance issues
  • Managed service of your complex, multi-vendor, network environments - private data centers, co-locations, public cloud, remote offices, and WAN
  • Delivered for Netscout products, including nGeniusONE, InfiniStreamNG, nGeniusPULSE, nPoints, nGenius Packet Flow Switches, Omnis Cyber Investigator, and Omnis Smart Edge Monitor

Omnis Visibility as a Service

Benefits

7X24 Proactive Monitoring Solution

True 24X7X365 proactive monitoring from multiple worldwide locations. nGenius VaaS provides continuous monitoring for Netscout solutions, alerts are triaged and acted upon, even when your staff is at rest.

Accelerate Time to Value

Knowledgeable advice and best practice recommendations from nGenius VaaS subject matter experts ensure quick implementation and configuration for rapid identification of issues and actionable insights, delivering rapid value for Netscout solutions.

Reduce Burden on Your IT Staff

nGenius VaaS experts augment your existing IT resources by focusing on application and network performance, so your team can focus more on corporate initiatives.

IT Turnover-Proof

Expert nGenius VaaS engineers analyze, configure, test and report on your network and application services, avoiding gaps when your own IT staff moves to other jobs.

Features

  • Initial Set-up & Configuration

    Assist with set-up and configuration of Netscout products to monitor business-critical applications, establish best practices to view workflows, dashboards, service monitors, basic tests, reports, and alerts to ensure quick implementation.

  • Proactive, service assurance monitoring & alerting 7 x 24 x 365

    Provides monitoring, analysis of incidents, alert tuning, triage, troubleshooting client issues, monthly reports with recommendations & advice for optimizing performance.

  • Supports NETSCOUT products in environment

    Includes Omnis Cyber Investigator, Smart Edge Monitoring, nGeniusONE, InfiniStreamNG and vSTREAM appliances, nGeniusPULSE and nPoints, nGenius Packet Flow Switches.

  • NETSCOUT Products Maintenance

    Includes patching, upgrades and administration of Netscout products.

nGenius VaaS Data Center Dashboard
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Configured dashboards for business-critical applications to quickly identify problems with widely used services.

nGenius VaaS Notification Center Dashboard
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Notification center provides a consolidated list of alerts for incident analysis and alert tuning.

nGenius VaaS Alerts and Events Pending Action
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Intelligent workflows and alert details to evaluate incidents.

nGenius VaaS Alert Trending and Details
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Netscout subject matter experts use the service monitor views, basic test results and configured reports to provide recommendations based on their expertise.

Contact NETSCOUT Today

To learn more about how NETSCOUT can help your company, speak to one of our highly-experienced subject matter experts.