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Financial Services Company Improves User Experience While Planning Digital Transformation

Organizations have continued their digital transformations in 2020, despite the challenges created by the COVID-19 pandemic. In fact, a survey by MariaDB revealed that 40 percent of enterprises had actually fast-tracked their cloud-based initiatives in response to the pandemic. 

Any major digital transformation will involve thoughtful planning, business objectives, timeline targets, budget allocation, and most likely, executive-level approvals. And this typically means the implementation will have executive-level oversight to ensure the targets are met, if not exceeded.

This certainly was the case with a recent financial services company that was engaged in a digital transformation project with the business goal of improving user experience. The company’s changes included an upgrade to 100GB in its data center infrastructure, as well as investments in virtualization and cloud infrastructure. Just as this was occurring, the COVID-19 pandemic hit the United States and more than 5,000 employees from the company’s operations and sales centers became a home-office-based workforce. Learn how this financial services organization addressed availability and performance issues with its essential business and communications applications, including Citrix and VoIP services.

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About the Author

As area vice president of product and solutions marketing, Eileen Haggerty is responsible for working with enterprise customers to ensure that NETSCOUT’s service assurance and cybersecurity solutions are meeting the needs of our customers and the market. <br><br> Prior to her current NETSCOUT position, Haggerty held several product management and marketing roles at the company. Before joining NETSCOUT, she worked in a variety of technical marketing roles at Motorola Codex, Racal Data Group, and Celox Networks. Haggerty has an MBA from Boston College.

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