nGenius UC Server
Proactively collects, organizes, and analyzes traffic to assure a flawless user-experience for a broad range of UC services within enterprise and call center environments.
Quickly identify and triage call quality problems
In today’s highly complex Unified Communication (UC) environment, you need to be able to quickly identify and triage call quality problems to ensure that users continue to benefit from UC services and enjoy extraordinary service quality.
Smarter meets faster
Manually correlating data from disparate sources makes UC service assurance difficult, especially when taking into account multi-vendor environments, outsourced networked segments, bring-your-own-devices, and complex border elements. With NetScout’s nGenius UC Server, you gain common performance data and insights based on a holistic view, enabling you to efficiently triage service quality problems, which in turn reduces mean-time-to-resolution.
Achieve extraordinary service quality and operational excellence
nGenius UC Server, when deployed as a co-resident application in conjunction with the nGeniusONE Service Assurance platform, supports multi-vendor and multi-location UC deployments, and provides real-time, actionable intelligence for IP-based voice and video sessions. Our solution, which leverages NETSCOUT’s patented Adaptive Service Intelligence (ASI) technology, enables you to achieve extraordinary service quality and operational excellence across a broad range of UC services for enterprise and call center environments.
nGenius UC Server delivers:
- UC specific metrics and workflows
- Connections to session and packet information
- Critical dash-boarding functions
- UC alerts with contextual drilldowns
- Conversation maps for peer-to-peer UC communities
“IT staff now use the nGenius solution to effectively manage service delivery of all UC services, including Telepresence, in real time and end-to-end to protect the end-user experience. With the nGenius solution’s capabilities, the IT staff quickly changed from a reactive management process to a proactive stance for all UC services.” – Top 10 Law Firm Read More
Products you can trust
NETSCOUT provides time-proven solutions that unlock the power of traffic-based data to efficiently deliver service intelligence in the world’s largest and most demanding networks. Let us show you how the nGenius UC Server with ASI technology enable you to proactively manage your UC environments.
Metropolitan City IT Department Improves Support of Government Operations with NETSCOUT
nGeniusONE Service Assurance Platform delivers critical insights into network and application performance.View PDF
Government Agency Dramatically Improved Unified Communications Services Performance with NETSCOUT
nGeniusONE extends visibility and enable real-time remote site service triage.View PDF