Customer Success Story: DQE Communications

NETSCOUT Arbor

DQE Communications

Customizing Network Solutions for Business Growth  

DQE Communications is one of the leading providers of commercial fiber optic networking to businesses in southwestern Pennsylvania. Offering a level of network service and support that’s unequaled by any other area provider, DQE provides businesses, governmental agencies and carriers the fastest data speeds possible, the highest level of service reliability, and the most dependable support. DQE’s network of fiber-optic cables currently spans 3,247+ miles throughout western Pennsylvania, and on into northern West Virginia. Founded in 1997, DQE is continually working to expand its network.

Coping with a Lack of Visibility into Network Traffic

Insufficient visibility into their network challenged DQE’s operational readiness and its plans for continued expansion. As the company grew, Patrick Lazorchak, Director, IP Services and Network Engineering quickly realized that DQE did not have the tools necessary to protect its growing network and customers against the increasing risk of Distributed Denial of Service (DDoS) attacks.

DQE turned to Arbor SP and TMS. “We did our research and Arbor’s reputation and footprint in the market was the key motivator for us to take a closer look,” said Lazorchak. “Once we met with the sales and engineering teams, our choice was easy.”

DDoS Mitigation Deployment

 

Scalable DDoS Attack Detection and Mitigation

Arbor SP provides comprehensive network visibility and reporting capabilities to help service providers detect and understand availability threats, and improve traffic engineering, peering relationships, and service performance. Arbor SP can also serve as a platform for managed DDoS protection services — which DQE plans to offer its customers.

Arbor SP scales on physical and virtual instances to provide comprehensive DDoS detection across an entire service provider network, from the customer edge to the peering edge to the data center edge (or cloud edge) to the mobile edge, including the backbone network in-between. With this unparalleled visibility, Arbor SP’s workflows enable quick effective mitigation of any DDoS attack via Arbor Networks TMS.

Arbor TMS provides a full suite of countermeasures that surgically removes up to 160Gbps of DDoS attack traffic while enabling the flow of legitimate traffic — all without interrupting network services. Proven effective for detecting and removing threats such as high-volume flood attacks, stealthy application-layer attacks and attacks hidden in SSL packets, Arbor TMS safeguards IPv4 and IPv6 infrastructure from distributed denial of service attacks. Automated and proven, TMS works to keep networks and services up 24 hours a day, seven days a week, 365 days a year.

Arbor SP/TMS Deployment

 

The Results

DQE had Arbor SP and TMS up and running quickly, resulting in an immediate return on investment. Six months after the Arbor SP deployment, DQE installed a pair of TMS solutions at its upstream peering points. According to Lazorchak, “We started with the Arbor SP deployment and benefited from increased network visibility day-one.” With Arbor SP and TMS in DQE’s environment, network operation centers can now respond to events with planned effectiveness. Targeted attacks are now effectively mitigated, relieving DQE of expensive engineering resources and reducing time to mitigate. DQE’s security team has gone from reactive to proactive. Backed by NETSCOUT Arbor’s solutions, DQE now has the ability to protect its infrastructure and its customers.