Case Study

The U.S. Insurer’s Branch Office of the Future digital transformation was aimed at improving customer support, enhancing employee efficiency, and fostering continued financial success. With branch office business operations clearly linked to revenue growth and customer service, network uptime is critical and even short-term downtime is very visible and costly. For that reason, branch office technology changes associated with this project needed to support the company’s Service Level Agreement target of 99.999% uptime. Read about how the Insurer’s IT team realized a big win by using the next-generation nGeniusPULSE Infrastructure Monitoring solution to validate branch office performance improvements for the company’s executives.