Case Study

This 90-year-old global communications company with 15,000+ employees has a myriad of manufacturing, sales, and administrative locations around the world. Like many companies, they use a cloud-based service for unified communications and collaboration, including VoIP, to enable internal and external communication. IT was challenged to respond when any problems experience by users were blamed "on the network". Learn how IT went beyond reacting and troubleshooting to proactively improving the end user’s experience by identifying if a site has a VoIP issue before users are affected using NETSCOUT nGeniusPULSE.