Case Study

Cloud Services Provider Cuts Troubleshooting Time from 2 Days to 1 Hour with NETSCOUT

With a business built on the promise of digital transformation, this European-based cloud service provider was innovating the industry with third-party outsourced IP solutions that included unified communications (UC) services. Attracting and retaining customers was heavily dependent upon delivering high-quality communications services that met service level agreements with their clients as well as achieving customer experience expectations. As the business grew, they noticed a growth in a variety of reported problems from dropped calls and one-way calls to echo problems. Their IT team leveraged several existing tools and yet were still unable to pinpoint the true source of the issues. That is when this cloud services provider turned to NETSCOUT for a more in-depth, holistic analysis of their communications environment.