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The needs of home-based users is placing unique demands on many IT services that often still reside in the Data Center, yet remote employees maintain high expectations when it comes to the performance of their core business applications and SaaS applications that are accessed directly.
- The traffic volumes at the Data Center's Internet Gateways have changed and these connections need to be constantly monitored as traffic profiles change due to the demand of the increased number of home-based workers.
- Applications in the data center are critical to keep the business running. However, IT staff may also be working from home and unable to respond with traditional means. Visibility deep into the data center is essential to keeping these applications running at levels expected by the business.
- Productivity applications like Office365 and collaboration solutions like WebEx are critical to keeping the business running. When working from home, IT no longer has visibility into these applications, but users still rely on IT to provide support.
Enabling Remote-Home User Productivity
DDoS attacks pose a significant threat to the availability of this critical infrastructure and services. NETSCOUT’s industry leading Arbor DDoS Protection solution is a hybrid (i.e. combo of cloud + on-premises), fully managed solution.
The NETSCOUT Solution
With NETSCOUT’s Network and Application Performance Monitoring Platform deployed in the Data Center, cloud and home, we provide visibility for:
VPN Performance Monitoring
Assure your remote employees can execute their responsibilities via seamless VPN access. NETSCOUT provides ability to visualize performance of applications through the VPNs and Internet connections as well as confirm access to on-prem and external business applications, network connectivity and availability to the VPN.
Application Performance Monitoring
Maintain quality performance of mission critical applications and services such as SAP, Oracle, popular CRM and ERP applications, and others. With support for thousands of applications, NETSCOUT helps to troubleshoot issues throughout the application delivery path, as well as, automatically and continuously test and collect application performance information from the end-user perspective.
Network Performance Monitoring
The increase in the number of users working from home has had a dramatic impact across the portion of the network that is your internet gateway. The links connecting your firewalls, load balancers, and front-end application servers may be overloaded by both critical and non-essential traffic. NETSCOUT helps assure that you understand the amount and type of traffic coming on to your network.
SaaS Performance Monitoring
With the move to remote offices, the devices and connections for access to SaaS applications like Office 365 and Webex are likely different. nGeniusPULSE provides insight into changes in employees end-user experience.
VDI Performance Monitoring
With work-from-home as the current norm, there is increased use of Virtual Desktop Interface (VDI) technologies to access applications and services employees need to do their jobs. NETSCOUT provides visibility to ensure top-quality VDI, Application, Network and User Experience performance so that users can be effective in keeping the business running.
nGeniusONE assures performance of critical application within the datacenter and provides the ability to triage issues along the service chain, from backend application services, to database, to enablers to desktop services to reduce mean-time-to-resolution (MTTR) and validate that services up and running quickly. This will help these enterprises continue to deliver high quality customer service, maintain employee productivity, optimize costs, and protect revenue opportunities while they conduct business under challenging circumstances.
Providing the ability to visualize performance of applications through the VPNs and Internet connections will allow for a quick determination of whether the issue is on-prem to troubleshoot within the data center, or if it’s remote due to the internet access or at the end users.
nGeniusPULSE brings another level of service assurance, even when users are not active so IT can stay ahead of remote user impacting issues. IT can troubleshoot issues across the Internet to the data center or SaaS applications from the client perspective to ensure remote user connectivity with nGeniusPULSE:
- Home and Remote Workers:
Confirm access to on-prem and external business applications, network connectivity, and availability to VPN
- Within the Enterprise
Monitor performance and availability of the WAN and VPN
- Outside the Enterprise
Validate accessibility from worldwide cloud locations
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