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Your employees and customers don’t think about your business in terms of segmented applications and services; they just want to execute a business activity quickly and efficiently, from wherever they may be working. The COVID-19 outbreak has complicated matters further, as companies shift entire workforces to working remotely. Now, a massive remote population suddenly needs to access these same applications via a variety of personal devices, over home-based wi-fi and across a range of internet service provider networks. Unsurprisingly, this exponentially increases the complexity involved in delivery high-quality application and service performance.
That’s why organizations need a holistic approach to application performance that spans every possible touch point, from voice and video to a myriad of business-critical applications. Even more, that approach must extend across every border, regardless of whether your employees are sitting in a home office, corporate headquarters, or a field location.
The NETSCOUT Solution
All your applications and services are critical today – disruptions to any of these can cripple business productivity. NETSCOUT’s service assurance solutions provide critical holistic visibility and analytics to help you deliver seamless business and communications application performance throughout the delivery path, with insight into your employee’s experience from wherever they are connecting.
Using the nGeniusONE service assurance platform with InfiniStreamNG and / or vSTREAM appliances, monitor and analyze applications for key performance metrics related to responsiveness, errors, conversations, and service dependencies. Rapidly pinpoint the source of disruptions and slowdowns to keep the business running smoothly.
NETSCOUT supports simultaneous, single pane-of-glass views of all your applications. nGeniusONE shows the impact of application interactions and interdependencies. Key metrics enable IT to quickly isolate problems including affected users, routing problems, capacity issues, and misconfigurations.
NETSCOUT’s nGeniusPULSE with nPOINT technology provides testing and analysis for organizations to evaluate employee experience from wherever they access corporate applications (home, customer, or headquarters) and wherever applications reside (data center, cloud, or hosted service.)
NETSCOUT nGeniusPULSE gives visibility from remote site to availability and performance of network and applications
Enhancing Business Operations With Oracle CRM Performance Assurance
With the help of NETSCOUT, one hospital ramped up its telemedicine application to support increased demand during the COVID-19 pandemic.