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The change in work arrangements with COVID-19 is leading to dramatically different traffic patterns and usage for Cable, WiFi and mobile connectivity to the internet for Teleconferencing, eLearning and Business Support. Zoom, Microsoft Teams, WebEx, Google Classroom, and Saba and all the other applications that support work at home and remote learning need to be working at optimum levels to handle this unexpected traffic. Your customers and their children are depending on the availability of these services to work and learn remotely during the COVID-19 crisis.
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By monitoring and reporting on the health, performance, and utilization of new web-based tools, carrier service providers have an opportunity to improve and build on the customer experience during COVID-19.
Whether you are a wireless, cable, or fixed line subscriber having remote connectivity has never been more important. Staying connected to co-workers, taking on-line training, and moving business forward through virtual meetings and conference calls as you “shelter in place” is the new mode of operation.
With this change in business operations the reliance on voice and remote collaboration applications like Webex and Zoom is causing huge increases and never seen usage levels as well as the dramatically increased distribution of traffic.
Continuous visibility to services and applications will enable Network Engineering and Operations to stay on top of these traffic changes to protect availability and performance of critical infrastructure to enable remote user productivity.
Your nGenius service assurance solution can help manage these challenges and NETSCOUT can help you get the most of your nGenius solution.
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NETSCOUT’s nGeniusOne tools helped this provider accelerate MTTK, improve Overall Subscriber Success Ratio, and reduce initial triaging time by 80%.