Betty Braden-Navarro

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Many organizations turn to a business process outsourcers (BPOs) to provide managed services for their complex IT networks. Services include monitoring and managing a mix of on-premises, private, and cloud-based infrastructures and applications. BPOs often operate multiple data centers staffed with experts who manage unified communications and collaboration (UC&C), network, application, and cybersecurity platforms—which frees clients to focus on more innovative and strategic priorities. 

A large BPO recently acquired a new client that needed to ensure the availability and performance of several cloud-hosted and SaaS applications. As is common in many organizations, employees and customers accessed these apps from remote branch offices or smaller sites, usually via a WiFi connection. To ensure employee productivity and customer satisfaction, the BPO needed visibility into the user experience from these sites. 

Learn how NETSCOUT helped the BPO and client identify and resolve issues from remote sites, often before users are impacted.

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  • Enterprise

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