Knowledge Base |
A comprehensive and authoritative repository for “how to’s”, release updates,
tech tips, alerts, and workarounds for all nGenius and Sniffer products.
undreds of entries enable you to find just the right answer, or point you to related topics. |
Knowledge Base Search |
A powerful and effective means of searching throughout our tech tips for content.
Search just the tech tip topics or the entire MasterCare Portal site for relevant
topical information. Use simplified or complex searches… |
Documentation |
The ultimate collection of help topics (zipped for download), FAQs, user guides,
quick start tools, and reading paths for a complete reference on currently
shipping (and recently distributed) products. |
Sniffer University Learning
Community |
Self-paced learning micro-site filled with flash tutorials, papers, webinar recordings,
and “how to” documents to continue building your knowledge of NetScout concepts,
technologies, and products. |
Current Product Versions |
Locate the release number of the latest software and firmware releases to assist in
your deployment planning. |
My Stuff |
A personalized site to help keep track of all exchanges (and status)
of your support ticket requests. |
Birds on a Wire |
Recorded, roundtable discussions with NetScout and user community experts open
to NetScout User Forum members. |
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Video Tutorial Tours |
Brief, performance support multimedia “how-to” tutorials that give you an overview
of the features and functions available on the MasterCare Portal. |
Product Bulletin RSS Feeds |
Subscribe to our notification of all newly posted releases via RSS feeds. |
Portable Help |
Download a self-contained executable of hundreds of Help topics for
nGenius Performance Manager to take with you anywhere, anytime, for quick reference. |
MasterCare News Newsletter |
Receive our quarterly Services update to receive the latest on MasterCare Services,
Consulting offerings, NetScout User Forum events, and Training at Sniffer University. |
NUF Community Knowledge |
Knowledge shared by the NetScout user community in the NetScout User Forum.
Become a member to access recorded lessons, tips, commentary, stencils, best
practice stories, and conference slides. |
What's New |
The What's New area is a composite of links and resources on the MasterCare
Portal to highlight recent entries and postings. |
FAQs |
Scan the answers to your most frequently asked questions about
Support services and processes. |
Submit Your Feedback |
Share your ideas for new or improved content for the MasterCare Portal. |
Microsoft Vulnerabilities and
Approved Security Patches |
Download the latest OS security bulletins, notes and patches to work with Sniffer products. |
Product Historical Timeline |
Review a Flash-based major release history numbering scheme and release dates for
all nGenius and Sniffer products. |
Third-Party Integration Documents |
Retrieve a collection of reference guides for using NetScout products with your favorite
third-party product,
including HP OpenView, IBM Tivoli, and Cisco Secure products. |
Third-Party Plug-ins |
Locate links to relevant Java browser and client plug-ins to support Windows, Linux,
Solaris, HPUX and IBM-AIX environments. |
MasterCare Program Information |
Review our support terms, maintenance and service options, not only for standard
MasterCare support, but also a full range of premium services for dedicated onsite,
remote,
and account management offerings. |