MasterCare™ Support
Having access to the right resources at the right time is invaluable when you need assistance. That’s why NetScout Systems is dedicated to providing award-winning service that supports the business objectives of our customers and maximizes the value of your investment in NetScout technology.

Global, Award-winning Support
With MasterCare, you'll minimize your downtime with total coverage of equipment, around-the-clock technical assistance and complete access to our valuable knowledge base and online training modules. In addition, you'll receive software and firmware upgrades at no charge for as long as your MasterCare contract is in force.

NetScout’s MasterCare Support service provides:

• 24x7 access to technical support with one hour priority response on Severity 1 issues
• Easy access to software and firmware updates for covered products, as well as  third-party integration resources, enhancements, experts/decodes and patches
• Increased investment protection with advanced replacement or onsite repair of most hardware
• Registered access to self-help on the MasterCare Portal for technical answers anytime
• Up-to-date knowledge transfer and best practices via NetScout’s Sniffer University Learning Community
• Free subscriptions to the quarterly electronic MasterCare Newsletter and periodic bulletins
• 50% off unlimited registrations to the NetScout User Forum (NUF) conference

For those customers who need even more advanced support options, check out our Technical Account Manager, Remote Site Engineer and Onsite Engineer programs.

• Technical Account Manager (TAM)
• Remote Site Engineer (RSE)
• Onsite Engineer (OSE)