Create An Incident

When you contact Customer Support, the following information is helpful in diagnosing and solving problems:

• Type of network platform
• Software and firmware versions
• Probe model number
• License number and your organization's name
• The text of any error messages
• Supporting screen images, logs, and error files, as appropriate
• A detailed description of the problem

Web
  The best way to open a ticket is via the web: Ask A Question

Phone
  Within the United States call 888-357-7667.
  Outside the United States call +011 978-614-4000
  Phone support hours are 8am-8pm Eastern Standard Time (EST)

Email
  A ticket can also be created by sending an email to: support@netscout.com